Upper-Intermediate level of English with excellent written skills

• Ability to listen and be ready to help people;
• Ability to be patient even in the most difficult situations;
• Focus on self-development and professional growth;
• Interest in modern internet technologies;
• Being keen on chatting

Provide professional technical support to clients from all over the world through chats/tickets (in some departments over the phone) in English

• Strong proficiency with JavaScript (ES6)
• Excellent knowledge of Node.js and frameworks available for it
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Knowledge of software design patterns & understanding pros & cons of each way
• Understanding fundamental design principles behind a scalable application
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Familiarity with one of these frontend frameworks AngularJS (preferable)/React/Ember/ Backbone etc.
• Implementing automated testing platforms and unit tests
• Big experience with MySQL
• Strong knowledge of Linux & ability to setup NodeJS environment from scratch (not for PR but for dev purposes)
• Proficient understanding of Git
• Written English (read & write)

• Understanding fundamental principles of Scrum process
• Knowledge of Microservices Architecture pattern
• Ability & desire to carefully review tons of code & develop other team members
• Experience with Twitter Bootstrap
• Vagrant/Docker
• NewRelic
• AWS

Your primary focus will be on the handling & sizing all tasks from the business, managing development team, the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for creation of the front-end elements. Therefore, a strong understanding of front-end technologies is necessary as well.

You drive innovation in our development as a part of the team by setting up standards, advocating the latest industry trends & building the next-generation web applications

• Strong proficiency with JavaScript (ES6)
• Excellent knowledge of Node.js and frameworks available for it
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Knowledge of software design patterns & understanding pros & cons of each way
• Understanding fundamental design principles behind a scalable application
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Familiarity with one of these frontend frameworks AngularJS (preferable)/React/Ember/ Backbone etc.
• Implementing automated testing platforms and unit tests
• Big experience with MySQL
• Strong knowledge of Linux & ability to setup NodeJS environment from scratch (not for PR but for dev purposes)
• Proficient understanding of Git
• Written English (read & write)

• Understanding fundamental principles of Scrum process
• Knowledge of Microservices Architecture pattern
• Ability & desire to carefully review tons of code & develop other team members
• Experience with Twitter Bootstrap
• Vagrant/Docker
• NewRelic
• AWS

Your primary focus will be on the handling & sizing all tasks from the business, the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for creation of the front-end elements. Therefore, a strong understanding of front-end technologies is necessary as well.

You drive innovation in our development as a part of the team by setting up standards, advocating the latest industry trends & building the next-generation web applications.

• Strong proficiency with JavaScript (ES6)
• Proficient understanding of client-side scripting and JavaScript frameworks, including Angular 1, Angular 2 (preferable)/React/Ember/Backbone etc.
• Excellent knowledge of automated testing platforms and unit tests
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Knowledge of software design patterns & understanding pros & cons of each way
• Proficient understanding of web markup, including HTML5, CSS3
• Strong understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of Git
• Written English (read & write)
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small

• Understanding fundamental principles of Scrum process
• Strong knowledge of Linux & ability to setup NodeJS environment from scratch (not for PR but for dev purposes)
• Ability & desire to carefully review tons of code & develop other team members
• Experience with Twitter Bootstrap
• Vagrant/Docker

We are looking for a person who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

• 5+ years of experience
• Understanding of .NET, C#, experience with .NET 4.0/4.5
• Skills in relational databases, ADO.NET, experience with MSSQL 2+ years
• ASP.NET, ASP.NET MVC, WebApi, SOA, REST services, JavaScript, CSS, HTML
• Multithreading, TPL
• Solid understanding of OOP/OOD
• Understanding of CI/CD
• Understanding of SVN
• Understanding and practice with unit testing
• Understanding of NuGet packaging
• Competent use of English (reading, writing and speaking)
• Analytical skills, interpersonal skills

• Experience with any CI or CD tool
• Experience with xUnit
• Working experience with GIT
• Any queuing system (RabbitMq, ZeroMq, Redis etc)
• NoSql databases (Redis, MongoDb, .etc)
• Experience of working in scrum team
• Mono, ASP.NET 5, .NET Core 5, Multitargeting
• Any open source pet project or participation in open source is also a big plus

• Use C#, ASP.NET, MSSQL to develop technical solutions
• Work as a senior/lead .NET developer in a scrum team
• Interact, communicate with Product Owners, validate, prioritize tasks and technical changes
• Design, code, test, document and maintain software
• Analyze and resolve issues in the application
• Validate existing architecture, analyse and uncover possible architectural pitfalls
• Working with Legacy code and solutions (ASP, WebForms)
• Ensure the defined release and development process is followed
• Mentor and help other developers, code reviews

• 5-7 years of Business Analyze experience
• 2-3 similar positions held with increasing responsibility
• Minimum 2 years of experience in IT industry
• Experience in business analysis, full requirements management and requirement gathering methodologies
• Experience in modeling tools required (UML, BPMN, IDEF...)
• Experience in creation of UI (wireframes, mockups, prototypes)
• Good knowledge of different software development methodologies: RUP, Scrum, Kanban, SAFe
• Fluent level (oral and written) of English

• Experience of requirements management using Confluence/Jira
• Software Quality Assurance/Development experience

• For many people, registering a domain name is one of the very first steps in changing a dream into reality. The goal of the Product team within Namecheap is to first understand what newly inspired people need to take more than a first step, then to conceptualize and build the products and services these inspired people need to change their dreams, into reality
• Build, coordinate and ensure quality/impact of Business Analyst work product
• Design and integrate ongoing product performance measurement, analysis and reporting approach
• Identify ways to assist product management in product planning through requirements development and analysis. Propose new product features and updates
• Conduct assigned research of market developments for priority products to ensure Namecheap develops/maintains a strong competitive position
• Full process of requirements management (collection, elicitation, analysis, creation, prioritization, change management)
• Elicit requirements using interviews, document analysis, storyboards, surveys, business process descriptions, use cases, scenarios, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints
• Work with the product manager and\or project sponsor\owner to document the product's vision and the project's scope
• Creation and management Software Requirements Specifications (SRS), epics, user stories, as well as other project technical documentation
• Establish and implement effective requirements practices
• Translate business requirements to technical software requirements
• Propose business design and solutions
• Requirements modeling using different Requirement Modeling Frameworks.

• Solid knowledge and understanding of Scrum framework
• At least one year of real working experience as a Scrum Master in a team following Scrum principles & practices
• Understanding software development processes and procedures fundamentals
• Experience in servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
• Communication and mentoring skills
• Jira user experience
• Upper-Intermediate English

• Certification (CSM, PSM, PMP) is an advantage
• Experience in managing agile projects across multiple dependent teams
• Knowledge and experience with other Agile approaches (SAFe, DAD etc)
• Project Management working experience
• Skills in Jira administration
• Advanced English level or even higher

• Discovering and removing impediments
• Facilitating communications within the team and the organization
• Continually working to evaluate and improve team processes
• Coordinating team releases with DevOps / Release Management
• Adopting and applying latest Agile values, principles and practices

• 3+ years as Product Owner
• Proved experience in Web
• 3+ experience in agile using scrum methodologies
• 1+ year experience in project management
• Fluent verbal and written English is a must
• UML/BPMN or other business modeling experienc
• Knowledge of requirements management process
• Understanding of web application development process
• Experience of creation and support technical documentation
• High level communication skills
• Proactive, goal and results orientated

• Understanding and experience with Scaled Agile Framework (SAFE)
• HTML5, CSS3
• Basic understanding of system integration (WebServices, SOA)
• yED, Visio, Draw.io
• Axure RP/Mockingbird or any other tool for creating layouts/wireframes, prototypes and specifications
• Documents administration system: Atlassian Confluence etc.
• Issue tracking systems: Atlassian JIRA etc.
• Project management systems: MS Project etc.
• Kayako Helpdesk
• Zendesk customer service platform
• Customer support representative experience

Iteration Execution (SCRUM)

• Backlog Refinement;
• Iteration Planning;
• Just-in-Time Story Elaboration;
• Tactical decision making;
• Epic/Story level business logic definition and elaboration;
• Supporting Acceptance Test-Driven Development;
• Accepting Stories. The PO is the only team member who can accept stories as done;
• Understand Architecture Enabler Work;
• Participate in Team Demo and Retrospective;
• Defect management, triage, root cause definition, prioritization, acceptance;
• Communicating status externally;
• Planning and scheduling project timelines and milestones where appropriate;
• Tracks project milestones and deliverables where appropriate;

Preparation and Participation in Program Increment (PI) Planning (SAFE)

• As a member of the extended Product Management team, the Product Owner is heavily involved in Program Backlog refinement and preparation for PI Planning
• During the event, the Product Owner is involved with story definition, providing clarifications necessary to assist the team with their story estimates and story sequencing, and drafting the team's specific objectives for the upcoming Program Increment (PI).

Program Execution (SAFE)

• During the course of each PI, the Product Owner coordinates content dependencies with other Product Owners.
• The Product Owner also has an instrumental role in producing the System Demo for program and Value Stream stakeholders.

Inspect and Adapt (SAFE)

• Teams address their larger impediments in the PI inspect and adapt workshop. There, the Product Owner works across teams to define and implement improvement stories that will increase the velocity and quality of the program.
• The PI system demo occurs as part of the inspect and adapt workshop. The Product Owner has an instrumental role in producing the PI system demo for program stakeholders.
• POs also participate in the preparation of the PI system demo to make sure that they will be able to show the most critical aspects of the solution to the stakeholders.

• Experience with automated testing using ProtractorJS/Selenium WebDriver/Cucumber automation tools for web apps
• Experience working with load testing tools (Gatling, Load Impact, JMeter)
• Ability to work in different OS (Windows, Linux, MacOS)
• Experience in testing Web applications in various browsers
• Experience working with testing tools
• Experience working in command line
• Ability to work with SQL tables
• Ability to work with bug-tracking systems (Jira)
• Strong knowledge of testing types and methods
• Experience writing test documentation (test plans, test cases etc.)
• Understanding of the development process
• English (written) pre-intermediate level or higher

• Experience in creation of API/UI automation testing from scratch
• Experience in creation of Performance testing/Load testing/Stress testing from scratch
• Experience testing microservice web applications

• Write E2E automated tests for a web application
• Perform automated testing using Protractor to test web app with backend on PHP 7, Node.js, and front-end on AngularJS
• Test microservice components
• API automated testing
• Share experience in QA automation

• 4+ years of experience in testing
• Advanced knowledge of testing approaches, techniques and methodologies
• Strong experience in test design
• Good technical background
• Good SQL skills (for research and triage)
• Knowledge of quality metrics
• Strong knowledge of concepts, activities and deliverables in software testing
• Good analytical skills and attention to details
• English Intermediate and higher (written and spoken)

• Experience in automation testing
• Experience working with CI environment and tools
• Experience in Performance/load testing

• Testing of a large web application built on microservices architecture
• Personal support, mentoring, and professional development for QAs
• Cooperate with Project Team as well as work individually
• Test Planning and estimation of QA activities

• Document workflows and administrative tasks within the company Confluence wiki.
• Detect, checking and track issues in prod environment.
• Track changes and workflow in the company Jira application and update tasks to inform rest of the company of status on issues.
• Strong knowledge of Microsoft Windows 2012.
• Strong knowledge of Linux CentOS 7.
• Technical understanding of Microsoft Active Directory.
• Understanding of VMware or other virtualisation technology.
• A strong technical knowledge of at least one Linux or Windows compatible programming language.
• Understand and troubleshoot Linux and Windows performance issues.
• Understand how to implement disks from an iSCSI storage area network.
• Understand Microsoft Windows Clustering.
• Understand Linux OS and TCP/IP stack.
• Understand Windows and Linux services.

• Microsoft Certified Solutions Associate (MCSA)
• Microsoft Certified Technology Specialist (MCTS)
• Red Hat® Certified Engineer (RHCE®)
• Red Hat Certified System Administrator (RHCSA)

• Support site reliability infrastructure in tandem with a team.
• Help teams to support software and services in production environment.
• Manage incidents and requests from other teams and end-users.
• Work in team with task management software and source control repositories.
• Document all changes and decisions in company wiki and help team to avoid repeated tasks.
• Raise incident which can't be mitigated or fixed in short term to Level 2 team members and other teams.

• Document workflows and administrative tasks within the company Confluence wiki.
• Checking, resolve and track issues in prod and sandbox environment.
• Track changes and workflow in the company Jira application and update tasks to inform rest of the company of status on issues.
• Good verbal English.
• Strong knowledge of Microsoft Windows infrastructure and clusters.
• Strong knowledge of Linux CentOS 7 network building and firewalls.
• Active Directory management and policy develop and creation.
• Understanding of VMware or other virtualisation technology and storage.
• A strong technical knowledge of at least one Linux or Windows compatible programming language.
• Technologies to know: RAID, iSCSI, Multipath, DNS, Firewall, mail(pop3, imap,smtp), SELinux
• Understand and troubleshoot Linux and Windows performance issues.
• Understand how to implement disks from an iSCSI storage area network.
• Understand Microsoft Windows Clustering.
• Understand Linux OS and TCP/IP stack.
• Understand Windows services and Linux daemons.

• Microsoft Certified Solutions Associate (MCSA)
• Microsoft Certified Technology Specialist (MCTS)
• Red Hat® Certified Engineer (RHCE®)

• Support reliability of sites and services in tandem with a team members and other teams.
• Help teams to support software and services in dev and production environment.
• Configure and programing scripts for monitoring software and create dashboards for easy to understand source data of counters.
• Improve security and reliability of services, count capacity before high load periods.
• Manage incidents and requests from on-duty staff and other teams.
• Work with task management software and source control repositories.
• Document all changes in company wiki and help team to avoid repeated tasks.
• Design and improve methodology of work in a team and help team members to do their best.
• Make presentations for best practices for other teams and help other teams to do their work in the best way.
• Red Hat Certified System Administrator (RHCSA)

• Skilled in implementing automation using Powershell, python to perform day-to-day support functions and release management activities
• Experience with information and application security including public key encryption, RDP, access credentials etc.
• Expert level skills in managing Microsoft Windows operating systems ( Windows 2008R2/2012R2)
• Experience in using source code management system such as GIT, SVN
• Strong documentation, communication, interpersonal and collaboration skills
• Expert level for VMWare ESXi (5.5; 6.0, 6.5): VMFS, NSX, ESXi, DRS, ENV - not only nice words.

• Experience with Linux will be plus
• VMWare certificates will be big plus

• Build and maintain ESX clusters, install upgrades and updates to servers

General:

• Document workflows and administrative tasks within the company Confluence wiki
• Create clear and concise code for automation in the prefered configuration management environment with clear in-code documentation and matching documentation in Confluence
• Track changes and workflow in the company Jira application and update tasks to inform stakeholders and the rest of the company of status on projects
• Define clear deliverable schedules on new projects and maintain project organization and priority

Technical:

• Strong knowledge of any configuration management tool compatible with Microsoft Windows 2012
• Strong knowledge of Microsoft Powershell version 4, including DSC
• Strong technical understanding of Microsoft Active Directory
• Understanding of VMware vSphere 6 and automation methods within
• A strong technical knowledge of at least one Windows compatible programming language

Operating System Management:

• Understand and troubleshoot Windows performance issues
• Understand how to implement disks from an iSCSI storage area network
• Understand Microsoft Windows Clustering and how to implement
• Understand Microsoft Windows Clustered disks and how to implement
• Understand how to read disk performance metrics and specifically how to report on them

• Microsoft Certified Solutions Associate (MCSA) Certification
• Microsoft Certified Technology Specialist (MCTS) Certification

• Build a new site reliability infrastructure in tandem with a team of two others for Microsoft Windows
• Deliver on time and on budget new infrastructure expansions and software proof of concepts to drive automation efforts forward
• Manage infrastructure as code entirely through source control; ensuring that each environment is reproducible and able to be copied and cloned at a moment's notice to expand capacity
• Implement a new configuration management system (Ansible, DSC, Puppet, Chef or similar) for distribution throughout the entire Windows infrastructure
• Manage and organize an Active Directory forest, in partnership with the Active Directory administrators for server and instance organization
• Document all automation scripts and tools in our company Confluence wiki for other members to consume and utilize
• evelop a standardized Windows image for local development on developers computers through the use of Vagrant, Packer, Terraform, Otto or other similar tools
• Automate the creation of tasks within Microsoft SQL Server 2014 for general organization and clean up for environments, including automating access controls and typical daily maintenance
• Integrate automation scripts with VMware vSphere 6, OpenStack and VirtualBox for our production and development environments

• Hands on experience with UNIX/LINUX
• Intermediate or higher level of written English
• LAMP experience
• Troubleshooting experience
• Networking experience
• Customer service experience
• Excellent communications skills
• Scripting experience
• Ability to multi-task and work under pressure
• Strong focus on self-education and self-motivation, team player with keen desire to help others

• Experience in cPanel and/or other hosting control panels
• Previous education in the field of English language and/or IT would be an asset

• provide excellent customer service through Helpdesk and chat in timely and accurate manner
• process and resolve client's technical issues that are beyond Customer Support Representatives area of expertise
• setup, maintain and monitor dedicated servers and VPS ordered by clients as well as provide direct technical assistance to clients on these services via Helpdesk and chats
• troubleshoot and investigate global technical issues our internal systems/servers may have (shared, reseller servers, etc.) and resolve them within the area of expertize
• report bugs/issues found in our systems/servers to the corresponding personnel in accordance to internal procedures
• pass client's feedback on our services/products/support to the corresponding personnel and escalate when required
• suggest ways to optimize technical processes/procedures to make them more effective and easier both for clients and the Team
• perform deep technical investigations of issues escalated by СSRs and troubleshoot technical issues with clients directly when required
• collaborate with other departments to help solving technical and procedural tasks and providing technical support on our products and internal tools managed by technical team

• Strong Linux/Unix experience
• Strong troubleshooting skills
• Intermediate or higher level of written English
• Deep understanding of LAMP stack and experience with it
• Deep knowledge of web servers: Apache, Nginx, etc
• Deep knowledge of database engines: MySQL based (installation, administration, clustering and troubleshooting), PostgreSQL will be an advantage
• Virtualization experience
• Good understanding of networking and common application protocols
• Experience with network filesystems
• Scripting and automation experience
• Excellent communications skills
• Ability to multi-task and work under pressure
• Ability to document things
• Experience in cPanel and/or other hosting control panels
• Understanding of and experience with caching, load balancing, high availability and fault tolerance
• Understanding of security
• Strong focus on self-education and self-motivation, team player with keen desire to help others

• Experience with high load
• Experience with distributed storages
• Experience in DDoS mitigation

• build, maintain and monitor infrastructure servers and services, keep their performance and stability on highest level
• develop and maintain in-depth product knowledge as well as knowledge of technologies you work with
• process and resolve client's technical issues that are beyond СS Technical Support area of expertise
• troubleshoot and investigate global technical issues our internal systems/servers may have and resolve them within the area of expertize
• escalate technical issues that are beyond the area of expertize to the more experienced colleagues
• report bugs/issues found in our systems/servers to the corresponding personnel in accordance to internal procedures
• suggest ways to optimize technical processes/procedures to make them more effective and easier both for clients and the team
• perform deep technical investigations of issues escalated by СS Technical Support representatives and resolve them
• share best practices and technical knowledge with the team members both verbally and in the written form (updating department KB)
• share technical knowledge with СS Technical Support representatives to help them develop and grow in technical area to join Technical Operations team
• monitor services and products Technical Operations team is responsible for on a constant basis and proactively react to any issues these services may experience
• stay up-to-date with company news, global processes and policies changes as well as TOS, AUP and any other regulatory documents updates
• be engaged in continuous training and self-education in such areas as: English Communication, Customer Care techniques and Technical Knowledge and Skills
• collaborate with other departments to help solving technical and procedural tasks and providing technical assistance on our products and internal tools managed by IOC team

• Five years SQL database design/architecture and database administration experience
• Strong experience of relational databases and clusters, backup and restore operations, replication, DB logins/permissions, stored procedures, schema, triggers, database maintenance, etc.
• Microsoft SQL Server 2012 and higher
• Fluency in writing T-SQL queries
• Experience with Database Continuous Integration/Deployment tools
• Intermediate English both written and verbal
• Bachelor's degree in Programming/Systems or Computer Science or other related field

• Experience with Database versioning/comparison tools
• Experience in SDLC, source control, unit testing and agile development methodologies
• Experience with Database monitoring tools
• Experience working within a .Net web software development environment
• Experience in AlwaysOn and SQL Server 2014/2016 is plus

• Installing, configuring, and troubleshooting MS SQL Server 2014 for high availability
• Ensure best practices (performance and security) is followed in all database servers and databases (accounts, stored procedures, views, etc.)
• Manage backups and restores of databases
• Review scripts delivered by application teams to ensure they follow best practices
• Ensure database servers are up to date with patches
• Ensure the security and auditing of all database servers
• Storage and compute capacity planning for all databases and their associated servers
• Monitor, advise, and configure the read only databases to be scaled across the appropriate number of servers (and configured in the ELBs) to meet expected demand
• Monitor, advise, and configure the read/write database clusters to be allocated appropriately to provide the necessary performance to meet expected demand
• Work with application teams to support release deployments
• Work with application teams to troubleshoot
• Support all security audits as necessary
• Advice application teams on database design
• Perform actions on databases as requested by application teams (database refreshes, scripts, etc.)
• Database tuning / reindexing with application teams
• Work with application teams to automate DBA activities
• Stay informed of the latest technologies and best practices related to databases and make suggestions when these may improve our applications/processes
• Testing HA to ensure automatic failover works
• Testing Disaster Recovery procedures and participating in exercises to ensure they work
• Developing data encryption methodology to meet customer data security guidelines

• Strong proficiency with Linux OS & ability to setup NodeJS or PHP with MySQL environment from scratch for production purposes
• Excellent knowledge of at least one programming language. Preferable: JS, Ruby, Python, Go, PHP. You should be ready to learn new ones very fast
• Understanding fundamental design principles behind a scalable application
• Understanding of CI processes & ability to implement them with lightning speed
• Experience with application & infrastructure monitoring in production environment
• Good knowledge of Docker (few tries to learn it on local machine isn't enough)
• Big experience with MySQL
• Excellent knowledge of Nginx & HTTP/s requests routing through web-servers
• Proficient understanding of Git
• Intermediate English
• Great communication skills

• AWS
• Terraform
• NewRelic
• Knowledge of Microservices Architecture pattern
• Experience with Docker cluster setup
• Understanding fundamental principles of SCRUM process

Your primary focus will be of development of environments (local development env, sandboxes, staging, production) for our NodeJS containerized application. We're using infrastructure as code principle so be ready to write tons of code. Also you'll be responsible for application monitoring & availability. Application architecture should be self-healing (I assume you don't want to work at night) & auto-scalable.

You drive innovation in our development as a part of the team by setting up standards, advocating the latest industry trends & building the next-generation web applications.

• Technical communication skills
• *nix and Windows experience
• Advanced knowledge of BIOS/RAID configuration
• Experience in switch ports configuration (Juniper, Brocade, Cisco)
• Knowledge of the following technologies and protocols: DHCP, VLAN, SNMP, TFTP
• Pre-intermediate or higher level of written and verbal English
• Must be able to independently manage time and reprioritize tasks as necessary while ensuring critical deadlines are met.
• Ability to work in fast pace environment
• Ability to multi-task
• Ability to follow instructions
• Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations
• High attention to the details
• Aspiration for self-education and self-development, inclination to sharing experience and helping others

• Experience in Dell OME, Supermicro Server Management Utilities
• Basic knowledge of Bash/Python scripting
• Proficiency in Atlassian products

• Test and configure new equipment (run stress tests to verify the functionality and integrity of servers; review test results and analyze the equipment health; configure and test various power devices (PDU/ATS); configure ports on different networking devices)
• Perform various system level reliability analyses for multiple projects
• Proactively ensure the highest levels of systems and infrastructure availability
• Collaborate with the onsite personnel of various datacenters to remotely diagnose and troubleshoot
• Install, configure, test and maintain HW management applications
• Document and demonstrate solutions by developing documentation

• Опыт администрирования от 2 лет
• Знание английского языка на уровне Pre-Intermediate или выше (чтение и понимание тех. документации)
• Знание аппаратной структуры компьютера и опыт диагностики и устранения неисправностей
• Уверенные знания локальных сетей и администрирования MS Exchange 2010/2013/2016 (Account management)
• Уверенные знания администрирования Операционных систем Windows 7, Windows 8.1, Windows 10, Windows 2008 R2, Windows 2012, 2012 R2, Windows 2016
• Знание и опыт работы с Active Directory, Службой терминалов, Hyper-V, DHCP/DNS
• Навыки общения и умения просто и эффективно объяснять

• Приветствуется умение работать с ESXI
• Опыт работы с линейкой System Center (Operation Manager, Virtual Machine Manager, Configuration Manager, Data Protection Manager)

• Set-up и поддержка работы серверов (около 50)
• Поддержка работы базовых сервисов инфраструктуры Windows.
• Поддержка пользователей.

Пн-Пт (посменный график работы по согласованию с менеджером)

• с 8 до 16:00
• с 16 до 00:00

• Strong proficiency with Linux OS & ability to setup NodeJS or PHP with MySQL environment from scratch for production purposes
• Excellent knowledge of at least one programming language. Preferable: JS, Ruby, Python, Go, PHP. You should be ready to learn new ones very fast
• Understanding fundamental design principles behind a scalable application
• Understanding of CI processes & ability to implement them with lightning speed
• Experience with application & infrastructure monitoring in production environment
• Good knowledge of Docker (few tries to learn it on local machine isn't enough)
• Big experience with MySQL
• Excellent knowledge of Nginx & HTTP/s requests routing through web-servers
• Proficient understanding of Git
• Intermediate English
• Great communication skills

• AWS
• Terraform
• NewRelic
• Knowledge of Microservices Architecture pattern
• Experience with Docker cluster setup
• Understanding fundamental principles of Scrum process

Your primary focus will be of development of environments (local development env, sandboxes, staging, production) for our NodeJS containerized application. We're using infrastructure as code principle so be ready to write tons of code. Also you'll be responsible for application monitoring & availability. Application architecture should be self-healing (I assume you don't want to work at night) & auto-scalable.

You drive innovation in our development as a part of the team by setting up standards, advocating the latest industry trends & building the next-generation web applications.

• Высшее образование (бухгалтерский учет/экономическое)
• Опыт работы от 2-х лет
• Знание Word, Exсel, M.E.Doc, Клиент-банк на уровне уверенного пользователя
• Умение работать с Internet и с информационными базами
• Умение обучаться и работать с большим объемом информации
• Знание основ бухгалтерского учета и Законов о труде
• Знание изменений в налоговом и трудовом законодательстве
• Грамотный письменный и устный русский язык (отсутствие ошибок и опечаток в документах)
• Аналитические способности и системное мышление
• Английский язык (на уровне pre-intermediate)
• Самоорганизация и хорошая память
• Многозадачность

• Внимательность к деталям
• Умение расставлять приоритеты
• Оперативность
• Коммуникабельность, быстрая обучаемость

• Ведение бухгалтерского и налогового учета
• Ведение кадровой документации
• Начисление и выплата заработной платы, расчет отпускных, больничных листов;

расчет и уплата налогов

• Составление и подача отчетов, связанных с начислением зарплаты
• Ведение первичного документооборота — договора, акты, счета
• Составление и регистрация налоговых накладных в M.E.Doc, контроль правильности составления налоговых накладных от контрагентов
• Составление декларации по НДС
• Учет оригиналов и копий документов, отправляемых контрагентам Укрпочтой и Новой почтой

• Intermediate or higher level of written and verbal English
• Solid experience in managing technical support team
• Solid technical background (HTML, Linux, Networks, Hosting, DNS)
• Highly productive, customer-centric, team player with excellent communication skills

• Lead and drive a team to meet quality and other performance targets and expectations to contribute to a positive customer experience
• Develop team members providing coaching on areas of development and empowering ownership of problems through to resolution
• Work on staff motivation to ensure engagement of team members and their contribution when working on common goals
• Encourage open communication between team members, suggesting and driving forward ideas on effective collaboration
• Carry out performance review (including quality control assessment) of individual team members and team as one unit
• Provide regular and constructive feedback to team members to help them develop, improve and enhance their skills and knowledge, take appropriate corrective action when required
• Set goals to the team that are in line with the department and company goals, and ensure the required performance targets and deadlines are met
• Monitor and provide regular report on team progress and performance and other requirements as required
• Delegate tasks and decisions and ensure the team is organized to complete them to the relevant standards
• Collaborate with peers and other departments to achieve company goals
• Maintain own level of SME knowledge and skills at the relevant standards and act as an escalation point in technical area
• Establish, manage and constantly improve technical support standards, processes and procedures within the customer support department
• Establish and maintain documentation for all service arrangements and test labs at the appropriate level

• 5+ years of coding experience
• PHP5 / PHP7 + OO / MVC framework experience
• Laravel 5.1+ experience
• HTML / CSS / LESS / JavaScript / ES6
• Javascript Frontend Framework (jQuery, React, etc.) experience
• Grid CSS Framework such as Bootstrap / MaterializeCSS experience
• Experience with modern frontend tools and workflows (Composer, Gulp, Babel, npn, yarn, Elixir, etc)
• MySQL experience
• Version Control mechanisms (Git)
• PHPUnit / TDD / Behat & continuous-integration experience
• You are able to work both independently and as part of a team
• Experience working with third-party APIs
• Excellent communication skills
• “Get-things-done” attitude
• You are able to prioritise workload and work on multiple projects at the same time
• Strong will for self-development
• Strong focus on self-education and self-motivation, team player with keen desire to help others

• Experience with other coding languages like NodeJS and Golang
• Previous experience in the hosting/cloud industry
• Experience with Unix/Linux cli
• Server management knowledge / experience
• Knowledge of how to scale applications with thousands of users
• Contributed to open source projects

• Help the cloud development team design prototypes of our future cloud products
• Help the cloud development team build prototypes of our future cloud products
• Develop microservices that will be integrated in new or existing products
• Implement robust set of APIs to power our web applications
• Be part of CI/CD process and help the whole team to run things smoothly
• Perform deep technical investigations and troubleshooting
• Ensure proper security of code you and other people write
• Document processes and software you write
• Share technical knowledge with the team members
• Be committed to best practices
• Give your opinions on operational processes, deployment checklists, and more
• Be proactive and keep an R&D oriented attitude

• Высшее филологическое образование (филология, педагогика или перевод)
• Опыт преподавания в группах и индивидуально не менее 5-ти лет
• Опыт работы с современной литературой издательств Pearson, Oxford, Cambridge
• Опыт индивидуальных занятий со студентами разных уровней (от Elementary до Strong Upper Intermediate)

• Опыт проведения занятий по Skype

• Около 50-ти занятий в месяц по 1,5 часа
• Офис недалеко от ст м. Защитников Украины
• Опытные и дружелюбные коллеги
• Чай, кофе и прочие приятные мелочи

• Проведение индивидуальных и групповых занятий (группы 2-6 человек) со студентами разных уровней
• Написание мини-отчета по каждому проведенному занятию
• Участие в работе команды помимо занятий - митинги, дополнительные задачи (небольшие переводы, тестирование новых сотрудников и пр.)

Ищем опытного преподавателя для внутренних Crash Courses по изучению английского языка. Курс направлен на достижение студентами уровня Weak Upper-Intermediate (B1+/начало B2) и развитие навыков письменной речи. Уровень студентов на входе - Intermediate (B1). Курс в целом является Grammar oriented.

• Высшее филологическое образование (филология, педагогика или перевод)
• Опыт преподавания в группах и индивидуально не менее 5-ти лет
• Опыт работы с современной литературой издательств Pearson, Oxford, Cambridge

• Опыт подготовки студентов к сдаче международных экзаменов и/или опыт работы на интенсивных курсах

• Занятия по 2 часа в день, 3 раза в неделю
• Офис в центре Харькова
• Все необходимые материалы для занятий обеспечивает компания
• Очень мотивированные на результат студенты, с которым приятно работать
• Опытные и дружелюбные коллеги
• Чай, кофе и прочие приятные мелочи

• Проведение занятий с группой или группами по 4-6 человек три раза в неделю в рамках интенсивного трехмесячного курса
• Фиксация посещаемости и выполнения домашнего задания студентами
• Подготовка и проверка промежуточных тестов
• Участие в митингах команды преподавателей

Upper-Intermediate level of English with excellent written skills

• Ability to listen and be ready to help people;
• Ability to be patient even in the most difficult situations;
• Focus on self-development and professional growth;
• Interest in modern internet technologies;
• Being keen on chatting

Provide professional technical support to clients from all over the world through chats/tickets (in some departments over the phone) in English

• Strong proficiency with JavaScript (ES6)
• Excellent knowledge of Node.js and frameworks available for it
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Knowledge of software design patterns & understanding pros & cons of each way
• Understanding fundamental design principles behind a scalable application
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Familiarity with one of these frontend frameworks AngularJS (preferable)/React
• Implementing automated testing platforms and unit tests
• Big experience with MySQL
• Strong knowledge of Linux & ability to setup NodeJS environment from scratch (not for PR but for dev purposes)
• Proficient understanding of Git
• Written English (read & write)

• Understanding fundamental principles of Scrum process
• Knowledge of Microservices Architecture pattern
• Ability & desire to carefully review tons of code & develop other team members
• Experience with Twitter Bootstrap
• Vagrant/Docker
• NewRelic
• AWS

Your primary focus will be on the handling & sizing all tasks from the business, managing development team, the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for creation of the front-end elements. Therefore, a strong understanding of front-end technologies is necessary as well.

You drive innovation in our development as a part of the team by setting up standards, advocating the latest industry trends & building the next-generation web applications.

• Strong proficiency with JavaScript (ES6)
• Excellent knowledge of Node.js and frameworks available for it
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Knowledge of software design patterns & understanding pros & cons of each way
• Understanding fundamental design principles behind a scalable application
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Familiarity with one of these frontend frameworks AngularJS (preferable)/React/Ember/ Backbone etc.
• Implementing automated testing platforms and unit tests
• Big experience with MySQL
• Strong knowledge of Linux & ability to setup NodeJS environment from scratch (not for PR but for dev purposes)
• Proficient understanding of Git
• Written English (read & write)

• Understanding fundamental principles of Scrum process
• Knowledge of Microservices Architecture pattern
• Ability & desire to carefully review tons of code & develop other team members
• Experience with Twitter Bootstrap
• Vagrant/Docker
• NewRelic
• AWS

• Handling & sizing all tasks from the business
• Development of all server-side logic
• Definition and maintenance of the central database
• Ensuring high performance and responsiveness to requests from the front-end
• Creation of the front-end elements

• Hands on experience with UNIX/LINUX
• Intermediate or higher level of written English
• LAMP experience
• Troubleshooting experience
• Networking experience
• Customer service experience
• Excellent communications skills
• Scripting experience
• Ability to multi-task and work under pressure
• Strong focus on self-education and self-motivation, team player with keen desire to help others

• Experience in cPanel and/or other hosting control panels
• Previous education in the field of English language and/or IT would be an asset

• provide excellent customer service through Helpdesk and chat in timely and accurate manner
• process and resolve client's technical issues that are beyond Customer Support Representatives area of expertise
• setup, maintain and monitor dedicated servers and VPS ordered by clients as well as provide direct technical assistance to clients on these services via Helpdesk and chats
• troubleshoot and investigate global technical issues our internal systems/servers may have (shared, reseller servers, etc.) and resolve them within the area of expertize
• report bugs/issues found in our systems/servers to the corresponding personnel in accordance to internal procedures
• pass client's feedback on our services/products/support to the corresponding personnel and escalate when required
• suggest ways to optimize technical processes/procedures to make them more effective and easier both for clients and the Team
• perform deep technical investigations of issues escalated by СSRs and troubleshoot technical issues with clients directly when required
• collaborate with other departments to help solving technical and procedural tasks and providing technical support on our products and internal tools managed by technical team

• Strong Linux/Unix experience
• Strong troubleshooting skills
• Intermediate or higher level of written English
• Deep understanding of LAMP stack and experience with it
• Deep knowledge of web servers: Apache, Nginx, etc
• Deep knowledge of database engines: MySQL based (installation, administration, clustering and troubleshooting), PostgreSQL will be an advantage
• Virtualization experience
• Good understanding of networking and common application protocols
• Experience with network filesystems
• Scripting and automation experience
• Excellent communications skills
• Ability to multi-task and work under pressure
• Ability to document things
• Experience in cPanel and/or other hosting control panels
• Understanding of and experience with caching, load balancing, high availability and fault tolerance
• Understanding of security
• Strong focus on self-education and self-motivation, team player with keen desire to help others

• Experience with high load
• Experience with distributed storages
• Experience in DDoS mitigation

• build, maintain and monitor infrastructure servers and services, keep their performance and stability on highest level
• develop and maintain in-depth product knowledge as well as knowledge of technologies you work with
• process and resolve client's technical issues that are beyond СS Technical Support area of expertise
• troubleshoot and investigate global technical issues our internal systems/servers may have and resolve them within the area of expertize
• escalate technical issues that are beyond the area of expertize to the more experienced colleagues
• report bugs/issues found in our systems/servers to the corresponding personnel in accordance to internal procedures
• suggest ways to optimize technical processes/procedures to make them more effective and easier both for clients and the team
• perform deep technical investigations of issues escalated by СS Technical Support representatives and resolve them
• share best practices and technical knowledge with the team members both verbally and in the written form (updating department KB)
• share technical knowledge with СS Technical Support representatives to help them develop and grow in technical area to join Technical Operations team
• monitor services and products Technical Operations team is responsible for on a constant basis and proactively react to any issues these services may experience
• stay up-to-date with company news, global processes and policies changes as well as TOS, AUP and any other regulatory documents updates
• be engaged in continuous training and self-education in such areas as: English Communication, Customer Care techniques and Technical Knowledge and Skills
• collaborate with other departments to help solving technical and procedural tasks and providing technical assistance on our products and internal tools managed by IOC team

• Document workflows and administrative tasks within the company Confluence wiki.
• Detect, checking and track issues in prod environment.
• Track changes and workflow in the company Jira application and update tasks to inform rest of the company of status on issues.
• Strong knowledge of Microsoft Windows 2012.
• Strong knowledge of Linux CentOS 7.
• Technical understanding of Microsoft Active Directory.
• Understanding of VMware or other virtualisation technology.
• A strong technical knowledge of at least one Linux or Windows compatible programming language.
• Understand and troubleshoot Linux and Windows performance issues.
• Understand how to implement disks from an iSCSI storage area network.
• Understand Microsoft Windows Clustering.
• Understand Linux OS and TCP/IP stack.
• Understand Windows and Linux services.

• Microsoft Certified Solutions Associate (MCSA)
• Microsoft Certified Technology Specialist (MCTS)
• Red Hat® Certified Engineer (RHCE®)
• Red Hat Certified System Administrator (RHCSA)

• Support site reliability infrastructure in tandem with a team.
• Help teams to support software and services in production environment.
• Manage incidents and requests from other teams and end-users.
• Work in team with task management software and source control repositories.
• Document all changes and decisions in company wiki and help team to avoid repeated tasks.
• Raise incident which can’t be mitigated or fixed in short term to Level 2 team members and other teams.

• Document workflows and administrative tasks within the company Confluence wiki.
• Checking, resolve and track issues in prod and sandbox environment.
• Track changes and workflow in the company Jira application and update tasks to inform rest of the company of status on issues.
• Good verbal English.
• Strong knowledge of Microsoft Windows infrastructure and clusters.
• Strong knowledge of Linux CentOS 7 network building and firewalls.
• Active Directory management and policy develop and creation.
• Understanding of VMware or other virtualisation technology and storage.
• A strong technical knowledge of at least one Linux or Windows compatible programming language.
• Technologies to know: RAID, iSCSI, Multipath, DNS, Firewall, mail(pop3, imap,smtp), SELinux
• Understand and troubleshoot Linux and Windows performance issues.
• Understand how to implement disks from an iSCSI storage area network.
• Understand Microsoft Windows Clustering.
• Understand Linux OS and TCP/IP stack.
• Understand Windows services and Linux daemons.

• Microsoft Certified Solutions Associate (MCSA)
• Microsoft Certified Technology Specialist (MCTS)
• Red Hat® Certified Engineer (RHCE®)

• Support reliability of sites and services in tandem with a team members and other teams.
• Help teams to support software and services in dev and production environment.
• Configure and programing scripts for monitoring software and create dashboards for easy to understand source data of counters.
• Improve security and reliability of services, count capacity before high load periods.
• Manage incidents and requests from on-duty staff and other teams.
• Work with task management software and source control repositories.
• Document all changes in company wiki and help team to avoid repeated tasks.
• Design and improve methodology of work in a team and help team members to do their best.
• Make presentations for best practices for other teams and help other teams to do their work in the best way.
• Red Hat Certified System Administrator (RHCSA)

Upper-Intermediate level of English with excellent written skills

• Ability to listen and be ready to help people;
• Ability to be patient even in the most difficult situations;
• Focus on self-development and professional growth;
• Interest in modern internet technologies;
• Being keen on chatting

Provide professional technical support to clients from all over the world through chats/tickets (in some departments over the phone) in English