Upper-Intermediate level of English with excellent written skills

• Ability to listen and be ready to help people;
• Ability to be patient even in the most difficult situations;
• Focus on self-development and professional growth;
• Interest in modern internet technologies;
• Being keen on chatting

Provide professional technical support to clients from all over the world through chats/tickets (in some departments over the phone) in English

• Успешный опыт работы IT-рекрутером от 2-х лет
• Опыт подбора специалистов уровня Senior/Lead
• Понимание специфики IT-рынка Харькова и Украины
• Владение техниками прямого поиска, разными инструментами рекрутинга и хантинга
• Умение самостоятельно планировать время и расставлять приоритеты
• Многозадачность, внимание к деталям
• Нацеленность на результат, гибкость мышления
• Английский - Intermediate и выше

• Социальная активность в Facebook, LinkedIn

• Достойная зарплата (по результатам собеседования)
• Challenging work в крутой самоорганизующейся команде :)
• Возможность влиять на процессы в компании, проявлять инициативу, применять лучшие практики в рекрутинге
• Лояльный менеджмент
• Оплачиваемый отпуск и больничный
• Оплачиваемые курсы английского языка в офисе
• Кофе, чай, фрукты, доставка обедов в офис

• Успешное закрытие вакансий
• Активный поиск кандидатов, хантинг (Украина)
• Обеспечение полного цикла рекрутинга: коммуникация с кандидатами, первичная оценка резюме, согласование отобранных кандидатов с заказчиками и проведение собеседований, подготовка и сопровождение Job Offer-ов
• Регулярный мониторинг IT-рынка
• Генерация новых способов и подходов в привлечении лучших специалистов

• Желание развиваться в сфере рекрутинга
• Умение работать с MS Excel (форматирование, данные, формулы)
• Умение работать с большим количеством информации в режиме частых апдейтов
• Аналитический склад ума и логика
• Грамотная письменная и устная речь
• English — Intermediate+

• Знания и навыки в рекрутинге (опыт фриланса, курсы и т.д.)

• Прямой поиск кандидатов и наработка базы
• Первичный контакт с кандидатами
• Ведение баз данных, статистическая отчётность, в том числе ее визуализация
• Проверка заполнения документации и внесения изменений в документы
• Обработка входящих резюме
• Другие поручения от Recruiting Team

• Опыт на позиции Recruitment Director или хэда отдела рекрутинга от 2х лет в IT
• Опыт управления командой от 4х человек
• Опыт построения стратегии рекрутинга, исходя из потребностей бизнеса
• Опыт постановки процессов рекрутинга с «нуля»
• Умение эффективно выстраивать командное взаимодействие
• Опыт работы с рекрутмент-системами (например, CleverStaff)
• Умение качественно взаимодействовать с Заказчиком и вести переговоры
• Проактивность, гибкость, готовность к изменениям и challenge
• Понимание специфики IT-рынка Харькова и Украины
• Нацеленность на результат
• Личный успешный подтвержденный опыт работы IT-рекрутером от 5-х лет и выше (подбор специалистов уровня Senior/Lead; владение техниками прямого поиска, разными инструментами рекрутинга и хантинга)
• Английский - Intermediate и выше

• Опыт работы в продуктовой компании (IT)
• Опыт работы с иностранными заказчиками
• Социальная активность в Facebook, LinkedIn

• Достойная зарплата (по результатам собеседования)
• Достойный продуктовый EVP
• Лояльный менеджмент
• Оплачиваемый отпуск и больничный
• Оплачиваемые курсы английского языка в офисе
• Кофе, чай, фрукты, доставка обедов в офис

• Взаимодействие с заказчиками, обеспечение их удовлетворенности
• Разработка и адаптация стратегии рекрутинга
• Генерация новых способов и подходов в привлечении лучших специалистов, участие в пересмотре EVP/ sales points
• Оптимизация процесса рекрутинга и отчетности
• Обеспечение прозрачности процесса рекрутинга для менеджмента
• Работа с командой по сложным кейсам и позициям
• Мотивация, развитие и обучение команды (рекрутеры и рисерчеры)

We are looking for a Programmatic Paid Search Manager to manage global digital media channels focused on the programmatic acquisition and retention campaigns.

• 4-5 years experience in PPC with a proven track record in driving customer acquisition and revenue growth
• Solid understanding of performance marketing, conversion, and online customer acquisition
• Experience working in a global environment with international requirements. Agency experience a plus
• Strong proficiency in Google Analytics and other web metric systems. Bidding tool experience a plus
• A passion for Namecheap’s mission of ‘Opening a door for everyone to a free and open internet’!
• Bachelor's degree in Marketing, Business or a related field
• Fluent in English

• Responsible for campaign setup, launches, maintenance, reporting, including keyword research, ad copy creation and competitive intelligence
• Analyze paid search campaigns to identify strengths and weaknesses and ensure proper financial allocations
• Work with the Marketing Analytics team to facilitate reporting and ad hoc analyses
• Partner with the Product Team and business leaders to align traffic acquisition strategies with the goals and objectives of the overall business
• Evaluate and adjust strategies to improve campaign performance, e.g., bidding, keyword generation, advertising copy, reporting, and analytical techniques
• Provide forecasting and budgeting guidelines for financial reporting
• Develop testing,e.g., A/B or multivariate tests, for key SEM performance levers, e.g., ad copy and landing page
• Develop, implement and analyze ad copy and landing page tests
• Develop and manage targeted keyword lists internationally across multiple search platforms including Google and MSN and Yahoo; and regional search engines, if applicable
• Ensure campaigns are optimized and delivering against conversion and ROAS goals.
• Manage bidding and ad budgets in line with the overall strategy. Grow revenue & traffic

• Engineering, Computer Science, or Business Degree, or equivalent professional experience.
• 5+ years of Product Ownership related experience (Product Owner / Business Analyst / System Analyst / Project Manager / Product Manager)
• 3+ years of proven experience in Web
• 3+ years of experience in Agile development
• Strong English verbal and written communication skills
• Strong analytical skills to make a critical assessment of the information from numerous sources
• Systems thinking and functional decomposition skills
• Setting clear goals and priorities. Time-management, ability to handle multi-tasking activities. Quick learning
• High flexibility. Ability to modify approach as per changing conditions, circumstances and feedback
• Strong collaboration and communication skills, including the ability to convey ideas effectively to both IT and business audiences
• Adept at handling adversity, tactful in conversations with executive leadership and operational leads alike
• Strong teamwork, business acumen, and customer advocacy skills
• Strong presentation, leadership, business influence, and project management skills
• Creating visual analysis models like data flows, process flows, data modeling and others as applicable
• Knowledge of prototyping tools and mock ups creation
• Knowledge of requirements management tools (JIRA, Confluence)

• Understanding and experience with Scaled Agile Framework (SAFE)
• Experience working within and across global teams and stakeholder groups
• Experience with system integration (WebServices, SOA)

• Establish and contribute to our shared vision across the company by building consensus, soliciting feedback, and negotiating tradeoffs while driving priorities during product execution
• Engage with internal and external customers to collect clearly defined solution (functional, non-functional and transition) requirements and acceptance criteria
• Engage with the technical teams to ensure the team sets and commits to realistic delivery plans
• Define and align product requirements and acceptance criteria across business and customer needs to deliver a highly competitive product
• Ensure that the Product Backlog is visible, transparent, and clear to all, and shows what the Scrum Team will work on next
• Plan items into ordered groups to ensure incremental improvements are released early and often
• Lead backlog grooming and iteration planning to prioritize activities on an ongoing basis
• Lead PI Planning meeting, support other scrum meetings and Product Owner meetings to track dependencies and review progress, address blockers and facilitate scrum ceremonies
• Develop and manage program level release plan, product roadmap and report milestone status into program management
• Track external team dependencies
• Continuously share the knowledge of the product being responsible for across the company
• SAFe related Product Owner’s activities and responsibilities

We are looking for skillful and experienced RoR Developer to help design, develop and maintain web applications for internal company usage.

• At least 2 years of experience with Ruby, Ruby on Rails
• Familiarity with advanced Rails patterns (form objects, services, decorators, policies, etc.)
• Ability to work with SQL, experience working with PostrgeSQL
• Experience with Docker and building Docker images
• Experience writing tests
• Experience with Git
• Strong OOP and algorithmic skills
• Good written English

• Good spoken English

• Develop new and maintain existing internal applications
• Automate internal company processes
• Take part in application architecture design

• High & competitive salary
• Full benefits package
• Continuous professional competencies development and professional growth opportunities (free external and internal professional trainings)
• Free English lessons in the company office
• Challenging work in international professional environment

• Excellent knowledge PHP5+/7, MySQL, JavaScript, HTML5, CSS3
• Experience with one of these frameworks ZF2/Symfony 3/Laravel etc. (ZF2 or Symfony3 will be a big plus)
• Familiarity with one of these frameworks AngularJS (preferable) React/ Ember /Backbone etc.
• Strong knowledge of Docker & ability to setup Nginx+PHP-FPM+MySQL from scratch (not for PR but for dev purposes)
• Familiarity with NodeJS will be a big plus
• Knowledge of software design patterns, OOP, SOLID
• Written English (read & write)
• Agile/Scrum

• Experience of team management
• Ability & desire to carefully review tons of code & develop other team members

• Brainstorming, completing project tasks
• Creating requirements documentation, monitoring & reacting to project progress as a team member
• Adhering to the change control process & improving it as needed
• Create & edit web applications using primarily PHP, MySQL, ZF2, Symfony3
• Drive innovation in our development as a part of the team by setting up standards, advocating the latest industry trends & building the next-generation web applications

• Competitive salary
• Full benefits package
• Continuous professional competencies development and professional growth opportunities (free external and internal professional trainings)
• Free English lessons in the company office
• Challenging work in international professional environment

Hosting direction of the company Zone3000 has been providing the Ukrainian and global market with all types of hosting services for over 10 years. In addition to hosting services, we also provide our customers with domain registration service, order of SSL certificates and other related services. The main distinction of our company from other hosting providers is a passionate attitude to the quality of technical support.

• At least 5 years of working experience in IT sphere, profound knowledge of hosting processes in technical terms and in terms of business
• Experience in managing teams
• Extensive knowledge of Unix systems and Internet technologies (knowledge of Windows is welcome)
• Innovative approach to technology and business processes
• High level of self-initiative, responsibility and proactive approach to work
• Ability to organize the work of the staff, plan and achieve goals
• Leadership skills
• Skills of regulatory documentation development
• Skills of finding the root cause of a problem and quick problem-solving
• The ability to make well-informed decisions in critical situations

• Passion for automation
• Ability to present technical details in plain and understandable language
• Natural curiosity

• Development of hosting technical base, design of new products
• Implementation of modern technologies – cloud hosting, Saas applications etc.
• Purchase of technical equipment and services provided by datacenters
• Guidance of R&D, tech support and infrastructure departments
• Ensuring the smooth operation of all services and tech support
• Developing customer service standards
• Development and implementation of regulations and business processes for employees
• Development of the system of staff control and motivation
• Participation in all the processes of the department for efficiency improvement
• Raising staff qualifications

• Assistance in moving from other cities of Ukraine (not only financial)
• Exciting and challenging tasks
• Free English classes and Speaking Clubs in our office
• Competitive salary (based on the interview)
• Spacious and comfortable office near Zakhysnykiv Ukrainy metro station
• Paid vacation and sick leave

• Strong proficiency with JavaScript (ES6)
• Excellent knowledge of Node.js and frameworks available for it
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Knowledge of software design patterns & understanding pros & cons of each way
• Understanding fundamental design principles behind a scalable application
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Familiarity with one of these frontend frameworks: Vue.js/AngularJS/React/Backbone
• Implementing automated testing platforms and unit tests
• Big experience with MySQL
• Strong knowledge of Linux & ability to setup NodeJS environment from scratch (not for PR but for dev purposes)
• Proficient understanding of Git
• Written English (read & write)

• Understanding fundamental principles of Scrum process
• Knowledge of Microservices Architecture pattern
• Ability & desire to carefully review tons of code & develop other team members
• Experience with Twitter Bootstrap
• Vagrant/Docker
• NewRelic
• AWS

Your primary focus will be on the handling & sizing all tasks from the business, managing development team, the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for creation of the front-end elements. Therefore, a strong understanding of front-end technologies is necessary as well.

You drive innovation in our development as a part of the team by setting up standards, advocating the latest industry trends & building the next-generation web applications.

• Strong proficiency with JavaScript (ES6)
• Excellent knowledge of Node.js and frameworks available for it
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Knowledge of software design patterns & understanding pros & cons of each way
• Understanding fundamental design principles behind a scalable application
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Familiarity with one of these frontend frameworks Vue.js (preferable)/AngularJS/React/Ember/Backbone etc.
• Implementing automated testing platforms and unit tests
• Big experience with MySQL
• Strong knowledge of Linux & ability to setup NodeJS environment from scratch (not for PR but for dev purposes)
• Proficient understanding of Git
• Written English (read & write)

• Understanding fundamental principles of Scrum process
• Knowledge of Microservices Architecture pattern
• Ability & desire to carefully review tons of code & develop other team members
• Vagrant/Docker
• NewRelic
• AWS

Your primary focus will be on the handling & sizing all tasks from the business, managing development team, the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for creation of the front-end elements. Therefore, a strong understanding of front-end technologies is necessary as well.

You drive innovation in our development as a part of the team by setting up standards, advocating the latest industry trends & building the next-generation web applications

• Experience with automated testing using ProtractorJS/Selenium WebDriver/Cucumber automation tools for web apps
• Experience working with load testing tools (Gatling, Load Impact, JMeter)
• Ability to work in different OS (Windows, Linux, MacOS)
• Experience in testing Web applications in various browsers
• Experience working with testing tools
• Experience working in command line
• Ability to work with SQL tables
• Ability to work with bug-tracking systems (Jira)
• Strong knowledge of testing types and methods
• Experience writing test documentation (test plans, test cases etc.)
• Understanding of the development process
• English (written) pre-intermediate level or highe

• Experience in creation of API/UI automation testing from scratch
• Experience in creation of Performance testing/Load testing/Stress testing from scratch
• Experience testing microservice web applications

• Write E2E automated tests for a web application
• Perform automated testing using Protractor to test web app with backend on PHP 7, Node.js, and front-end on AngularJS
• Test microservice components
• API automated testing
• Share experience in QA automation

• Strong proficiency with Linux OS & ability to setup NodeJS or PHP with MySQL environment from scratch for production purposes
• Excellent knowledge of at least one programming language. Preferable: JS, Ruby, Python, Go, PHP. You should be ready to learn new ones very fast
• Understanding fundamental design principles behind a scalable application
• Understanding of CI processes & ability to implement them with lightning speed
• Experience with application & infrastructure monitoring in production environment
• Good knowledge of Docker (few tries to learn it on local machine isn't enough)
• Big experience with MySQL
• Excellent knowledge of Nginx & HTTP/s requests routing through web-servers
• Proficient understanding of Git
• Intermediate English
• Great communication skills

• AWS
• Terraform
• NewRelic
• Knowledge of Microservices Architecture pattern
• Experience with Docker cluster setup
• Understanding fundamental principles of Scrum process

Your primary focus will be of development of environments (local development env, sandboxes, staging, production) for our NodeJS containerized application. We're using infrastructure as code principle so be ready to write tons of code. Also you'll be responsible for application monitoring & availability. Application architecture should be self-healing (I assume you don't want to work at night) & auto-scalable.

You drive innovation in our development as a part of the team by setting up standards, advocating the latest industry trends & building the next-generation web applications.

• Strong Windows server administration skills
• Windows clustering services
• Experience scripting in PowerShell
• Software patching
• BackUp strategies
• Good documentation skills
• Intermediate English

• Adaxes
• NPS
• VMWare virtualization
• Linux administration
• Git, SVN
• CCNA
• DSC

• Windows servers management and administration
• Active Directory stack (DNS, DHCP, GPO, Sites, PKI, WDS, BackUp etc.)
• Handling L3 issues related to Windows environments
• Handling server patching using WSUS
• Fixing security vulnerabilities
• Working on regular tickets (via JIRA)
• Automate routine operations
• Logs management

• 2+ years of experience as a Security Engineer dealing with security of network and information technology
• Experience in providing information security for corporate network
• General knowledge of IT security assessment and security audit techniques
• Knowledge of information security tools
• An ardent desire to learn continually and grow professionally
• Knowledge of Windows and Linux architecture
• Active directory, policy, DCs, etc.
• English: Intermediate and higher

• Certification of cybersecurity
• CompTIA Security+ — aimed at specialists with more than two years’ experience in information or cyber security
• Experience with Chef, Puppet or similar tools
• Virtual Machines configuration and usage (Xen, VMWare, KVM)
• Popular scripting languages to create automation of work processes, monitoring, trending, alerting techniques — ideally a working knowledge of Bash, Python

• Monitoring of information technology security across the company
• Analyzing risk management assessments
• Installation and successfully management of security products and technologies
• Security information technology of employees training and consultation
• Working with outside and inside agencies for independent security audits and management of deliverables
• Developing and implementing of security policies

• High & competitive salary
• Challenging work in an international professional environment
• Opportunity to influence software development process, to be the owner of the product in your field of expertise
• Opportunity to apply SAFe methodology
• Individual development plans for employees
• Flexible management
• Relocation Bonus when moving from a different city / country
• Full benefits package: paid vacation and sick leave
• Continuous professional development (free internal and external professional trainings)
• Free English classes in the company office
• Free use of the services provided by Namecheap
• Quarterly teambuilding activities
• Coffee, tea, fruits, office lunch delivery

• Hands on experience with UNIX/LINUX
• Intermediate or higher level of written English
• LAMP experience
• Troubleshooting experience
• Networking experience
• Customer service experience
• Excellent communications skills
• Scripting experience
• Ability to multi-task and work under pressure
• Strong focus on self-education and self-motivation, team player with keen desire to help others

• Experience in cPanel and/or other hosting control panels
• Previous education in the field of English language and/or IT would be an asset

• provide excellent customer service through Helpdesk and chat in timely and accurate manner
• process and resolve client's technical issues that are beyond Customer Support Representatives area of expertise
• setup, maintain and monitor dedicated servers and VPS ordered by clients as well as provide direct technical assistance to clients on these services via Helpdesk and chats
• troubleshoot and investigate global technical issues our internal systems/servers may have (shared, reseller servers, etc.) and resolve them within the area of expertize
• report bugs/issues found in our systems/servers to the corresponding personnel in accordance to internal procedures
• pass client's feedback on our services/products/support to the corresponding personnel and escalate when required
• suggest ways to optimize technical processes/procedures to make them more effective and easier both for clients and the Team
• perform deep technical investigations of issues escalated by СSRs and troubleshoot technical issues with clients directly when required
• collaborate with other departments to help solving technical and procedural tasks and providing technical support on our products and internal tools managed by technical team

• Business-critical Linux (CentOS, Debian, Ubuntu, Red Hat, etc) production servers
• Database engines: MySQL mainly (installation, administration, clustering and troubleshooting), PostgreSQL will be an advantage
• LAMP stack (installation, administration, and troubleshooting)

Monitoring and performance metrics analysis using common monitoring tools (Nagios, Zabbix etc.)

• Scalable systems (load balancers, memcached, master/slave architectures, Nginx, RabbitMQ)
• Excellent troubleshooting skills
• Popular scripting languages to create automation of work processes, monitoring, trending, alerting techniques — ideally a working knowledge of Bash, Python
• English: Intermediate and higher.
• Good Networking fundamentals with Protocols, Load Balancers, VPN, switches/routers/firewalls, LDAP, SNMP, IMAP/POP3/SMTP
• Web servers/reverse proxies such as apache, nginx and haproxy
• Working under pressure and multi-task while maintaining exceptional quality
• Relevant understanding of IT security
• Familiarity with Chef, Puppet or similar tools

• Experience with high load
• Experience with distributed storages
• Experience in DDoS mitigation
• Virtual Machines configuration and usage (Xen, VMWare, KVM)
• cPanel and/or other hosting control panels
• Open source search software, especially Elasticsearch

• Identify, diagnose, and resolve complex technology issues efficiently in live production environment and drive to quick resolutions — as well as — leverage those events to improve current technology & processes towards prevention of such issues
• Monitoring, maintaining and optimizing production systems Technical Operations team is responsible for on a constant basis and proactively react to any issues these services may experience
• Develop and maintain services & products Technical Operations team is responsible for
• Develop and maintain in-depth product knowledge as well as knowledge of technologies you work with
• Collaborate with other departments for impact identification, network validation and execution of activities
• Provide post-incident information and details for documentation
• Process and resolve client’s technical issues that are beyond СS Technical Support area of expertise
• Report bugs/issues found in our systems/servers to the corresponding personnel in accordance to internal procedures
• Collaborate with other departments to help solving technical and procedural tasks and providing technical assistance on our products and internal tools managed by IOC team
• Suggest ways to optimize technical processes/procedures to make them more effective and easier both for clients and the team
• Perform deep technical investigations of issues escalated by СS Technical Support representatives and resolve them
• Be engaged in continuous training and self-education in such areas as: English Communication, Customer Care techniques and Technical Knowledge and Skills

• Technical communication skills
• *nix and Windows experience
• Advanced knowledge of BIOS/RAID configuration
• Experience in switch ports configuration (Juniper, Brocade, Cisco)
• Knowledge of the following technologies and protocols: DHCP, VLAN, SNMP, TFTP
• Pre-intermediate or higher level of written and verbal English
• Must be able to independently manage time and reprioritize tasks as necessary while ensuring critical deadlines are met.
• Ability to work in fast pace environment
• Ability to multi-task
• Ability to follow instructions
• Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations
• High attention to the details
• Aspiration for self-education and self-development, inclination to sharing experience and helping others

• Experience in Dell OME, Supermicro Server Management Utilities
• Basic knowledge of Bash/Python scripting
• Proficiency in Atlassian products

• Test and configure new equipment (run stress tests to verify the functionality and integrity of servers; review test results and analyze the equipment health; configure and test various power devices (PDU/ATS); configure ports on different networking devices)
• Perform various system level reliability analyses for multiple projects
• Proactively ensure the highest levels of systems and infrastructure availability
• Collaborate with the onsite personnel of various datacenters to remotely diagnose and troubleshoot
• Install, configure, test and maintain HW management applications
• Document and demonstrate solutions by developing documentation

• Base Windows experience
• Base Linux (CentOS,RedHat) experience
• Understanding of TCP/IP, UDP, ICMP, MAC addresses, IP packets,load balancing, typical TCP services like SMTP, DNS, SNMP, HTTP/S, etc.
• Understanding of standards IEEE 802.3ab and 802.1Q
• Understanding of web-technologies (web-servers, backend, rest api etc.)
• CI\CD base knowledge
• Intermediate English

• Hands on experience with virtualization and storages
• Experience in monitoring systems for Linux and Windows OS
• Good interpersonal / communication skills
• Ability to multi-task and work under pressure
• Ability to work with changing work environment and processes
• An understanding of basic network security implementations and best practices
• Experience with Microsoft Active Directory and Microsoft PowerShell
• Experience with Python, bash, perl
• Experience with GIT, SVN

• Help team with incoming everyday tasks
• Provide remote support via ticketing system, chat, phone, or video conference for the EMEA region
• Help document and automate common tasks
• Manage equipment inventory, software applications, and other IT assets
• Suggest ways to improve processes and solve problems

• Software application security experience
• Cloud/Container based application security experience
• Ability to work independently and to take emergent decisions
• The ability to work under pressure and meet deadlines
• Should have undergone appropriate training in Senior Security Management
• At least 5+ years of experience as Senior Manager dealing in management, policy and security

• Bachelor’s degree in Computer Science, Information Systems or related fields
• MBA degree in Business Management with specialization in Organization Development
• One or more certificates
• Systems Security Certified Practitioner (SSCP) — an entry-level certificate suitable for practitioners with as little as one year’s experience
• CompTIA Security+ — aimed at specialists with more than two years’ experience in information or cyber security
• Certified Information Systems Security Professional (CISSP) — around four years’ experience is required to achieve this certification. It’s the most commonly held certificate in the sector and is often seen as a prerequisite for career development
• Certified Information Systems Auditor (CISA) — practitioners must have five years’ experience in information systems auditing, control or security to achieve this certification
• Certified Information Security Manager (CISM) — this certification is suitable for practitioners with at least five years’ work experience in the field
• Cisco Certified Network Associate (CCNA) is a more general IT certificate, and is often held by those in highly technical network engineering roles. Cisco also offers security specific qualifications, such as CCNA Security
• Certified Ethical Hacker (CEH) — this is more often held by specialists working in penetration testing or security analytics

• Plans, directs, and oversees implementation of comprehensive security strategy for protection of systems and information assets under his responsibility

Manage the development and implementation of global security policy, standards, - guidelines and procedures

• Oversee and coordinate security efforts across the company, including security practices and policy related to code development, production, sandbox & LDE environments, workstations, general information technology, human resources, communications Identify security initiatives and standards
• Oversee safeguarding of intellectual property and computer systems
• Ensure security is maintained and updated. Prioritize security initiatives
• Develop procedures to ensure digital safety of employees and visitors
• Develop network access and monitoring policies
• Develop emergency procedures and incident responses, investigate security breaches
• Conduct audits to find holes in security platform
• Develop risk management assessments
• Oversee network of vendors and directors who secure the company’s assets
• Reports criminal information to legal and executive teams
• Penetration testers or ethical hackers carry out tests on a system to expose weaknesses in security

• At least 2 years’ experience working as a SQL Server DBA
• Window server 2012 +
• MS SQL 2014+ maintenance and administration
• T-SQL experience
• Experienced in backup, database recovery
• Trouble shooting and resolving database issues
• SQL Server support issues
• Monitoring tools
• Technical documenting experience
• English – Upper intermediate

• Experience with Database versioning/comparison tools
• Experience in SDLC, source control, unit testing and agile development methodologies
• Experience with Database monitoring tools
• Experience working within a .Net web software development environment
• Experience in AlwaysOn and SQL Server 2014/2016 is plus

• Ensure database servers are up to date with patches
• Storage and compute capacity planning for all databases and their associated servers
• Monitor, advise, and configure the read/write database clusters to be allocated appropriately to provide the necessary performance to meet expected demand
• Work with application teams to support release deployments
• Work with application teams to troubleshoot
• Stay informed of the latest technologies and best practices related to databases and make suggestions when these may improve our applications/processes

Upper-Intermediate level of English with excellent written skills

• Ability to listen and be ready to help people;
• Ability to be patient even in the most difficult situations;
• Focus on self-development and professional growth;
• Interest in modern internet technologies;
• Being keen on chatting

Provide professional technical support to clients from all over the world through chats/tickets (in some departments over the phone) in English

• Hands on experience with UNIX/LINUX
• Intermediate or higher level of written English
• LAMP experience
• Troubleshooting experience
• Networking experience
• Customer service experience
• Excellent communications skills
• Scripting experience
• Ability to multi-task and work under pressure
• Strong focus on self-education and self-motivation, team player with keen desire to help others

• Experience in cPanel and/or other hosting control panels
• Previous education in the field of English language and/or IT would be an asset

• provide excellent customer service through Helpdesk and chat in timely and accurate manner
• process and resolve client's technical issues that are beyond Customer Support Representatives area of expertise
• setup, maintain and monitor dedicated servers and VPS ordered by clients as well as provide direct technical assistance to clients on these services via Helpdesk and chats
• troubleshoot and investigate global technical issues our internal systems/servers may have (shared, reseller servers, etc.) and resolve them within the area of expertize
• report bugs/issues found in our systems/servers to the corresponding personnel in accordance to internal procedures
• pass client's feedback on our services/products/support to the corresponding personnel and escalate when required
• suggest ways to optimize technical processes/procedures to make them more effective and easier both for clients and the Team
• perform deep technical investigations of issues escalated by СSRs and troubleshoot technical issues with clients directly when required
• collaborate with other departments to help solving technical and procedural tasks and providing technical support on our products and internal tools managed by technical team

• Strong Linux/Unix experience
• Strong troubleshooting skills
• Intermediate or higher level of written English
• Deep understanding of LAMP stack and experience with it
• Deep knowledge of web servers: Apache, Nginx, etc
• Deep knowledge of database engines: MySQL based (installation, administration, clustering and troubleshooting), PostgreSQL will be an advantage
• Virtualization experience
• Good understanding of networking and common application protocols
• Experience with network filesystems
• Scripting and automation experience
• Excellent communications skills
• Ability to multi-task and work under pressure
• Ability to document things
• Experience in cPanel and/or other hosting control panels
• Understanding of and experience with caching, load balancing, high availability and fault tolerance
• Understanding of security
• Strong focus on self-education and self-motivation, team player with keen desire to help others

• Experience with high load
• Experience with distributed storages
• Experience in DDoS mitigation

• build, maintain and monitor infrastructure servers and services, keep their performance and stability on highest level
• develop and maintain in-depth product knowledge as well as knowledge of technologies you work with
• process and resolve client's technical issues that are beyond СS Technical Support area of expertise
• troubleshoot and investigate global technical issues our internal systems/servers may have and resolve them within the area of expertize
• escalate technical issues that are beyond the area of expertize to the more experienced colleagues
• report bugs/issues found in our systems/servers to the corresponding personnel in accordance to internal procedures
• suggest ways to optimize technical processes/procedures to make them more effective and easier both for clients and the team
• perform deep technical investigations of issues escalated by СS Technical Support representatives and resolve them
• share best practices and technical knowledge with the team members both verbally and in the written form (updating department KB)
• share technical knowledge with СS Technical Support representatives to help them develop and grow in technical area to join Technical Operations team
• monitor services and products Technical Operations team is responsible for on a constant basis and proactively react to any issues these services may experience
• stay up-to-date with company news, global processes and policies changes as well as TOS, AUP and any other regulatory documents updates
• be engaged in continuous training and self-education in such areas as: English Communication, Customer Care techniques and Technical Knowledge and Skills
• collaborate with other departments to help solving technical and procedural tasks and providing technical assistance on our products and internal tools managed by IOC team

Upper-Intermediate level of English with excellent written skills

• Ability to listen and be ready to help people;
• Ability to be patient even in the most difficult situations;
• Focus on self-development and professional growth;
• Interest in modern internet technologies;
• Being keen on chatting

Provide professional technical support to clients from all over the world through chats/tickets (in some departments over the phone) in English