Upper-Intermediate level of English with excellent written skills

• Ability to listen and be ready to help people;
• Ability to be patient even in the most difficult situations;
• Focus on self-development and professional growth;
• Interest in modern internet technologies;
• Being keen on chatting

Provide professional technical support to clients from all over the world through chats/tickets (in some departments over the phone) in English

• Intermediate level of written English
• Be a profound computer user and use available tools and resources to be productive and efficient
• Ability to manage multiple projects/tasks and set priorities
• Attention to detail
• Good communication skills

• Quality focus
• Reporting skills

• Assist the CS Operations department with administrative and documentation-related tasks as required
• Collaborate with CS Operations department and other departments to achieve company goals and optimize processes
• Document results of existing operations changes
• Prepare reports by collecting, analyzing, and summarizing information
• Contribute to team effort by accomplishing related results as needed

• Good customer care and positive attitude to the specific aspects of the work
• Proper discipline level
• Developed time-management skills
• Be a profound computer user and use available tools and resources to be productive and efficient
• Logical thinking
• Delving into detail
• Being reliable
• Good communication skills
• Intermediate level of English

• Сlaim-management
• Inclination to self-education and self-development, to sharing experience and helping others
• Proactiveness

• Monitor CS Talent Development working places availability and request their creation
• Monitor rooms furnishing and request its refilling
• Organize business trips for CS Talent Development members, coordinate communication between involved parties, gather and analyze feedback on business trips for CS Talent Development members
• Organize internal and external TC events
• Create surveys, gather and analyze feedback on general organizational processes
• Handle logistics for the department including venues, hardware, and software issue reporting, and equipment monitoring spending against the departmental budget
• Assist with the creation, maintenance, and update of CS TD Training Center group headcount
• Assist with the creation, maintenance, and update of CS TD statistics per request
• Provide assistance in analysis of the held events, feedback collection, report generation, and further optimization of the training events organization; inform employees about training options, monitor the attendance and report it according to the requests / internal standards (in collaboration with CS Operations)
• Expedite, maintain, and develop the handout materials for CS TD Training Center Events per request
• Assist with both in class and online training organization and operational part of a delivery process
• Transcript CS Talent Development Interviews and other events per request
• Report CS Training Center Manager on the given responsibilities and tasks set
• Participate in handling (create, maintain and develop) the CS Division IAS documentation per request
• Be engaged in the development of the mutual CS TD Training Center strategy, research, and development
• Take part in CS TD Training Center meetings to provide feedback and suggestions on the procedures and processes
• Cope with load & deadlines
• Exemplify the desired culture and values of the company

• Опыт работы в HR от 2-х лет
• Английский язык на базовом уровне
• Аналитические способности
• Грамотная устная и письменная речь
• Внимательность
• Стрессоустойчивость
• Умение работать в режиме многозадачности
• Готовность к интенсивной работе и 100% загрузке

• Выпускникам курсов ITHunt
• HR с опытом работы в IT компании

• Участие в процессах адаптации и удержания сотрудников
• Проведение Welcome и Exit interview
• Проведение и анализ внутренних online опросов
• Аналитика HR процессов, отчетов и процедур
• Ведение отчетности, разработка и обновление HR- документов/процедур
• Ведение/участие в HR проектах по запросу от GHRM и менеджеров

• Просторный, светлый офис в районе м. Защитников Украины
• Оплачиваемый отпуск и больничный
• Занятия английским языком, Speaking Clubs в офисе компании
• Возможности для развития и карьерного роста
• Футбольная, волейбольная и баскетбольная команды, регулярные игры в мафию, - пинг-понг и другие активности
• Молодой коллектив и открытая, дружелюбная атмосфера
• Чай, кофе, фрукты и молоко с витамином D :)

• Знание англ.языка на уровне Intermediate+
• Грамотный письменный и устный русский язык (отсутствие ошибок и опечаток в документах)
• Умение работать с MS Office (Word, Excel, Outlook) и Google-документами на уровне пользователя (например, уметь составить таблицу, красиво отформатированный документ с принт-скринами, гуглодок, найти письмо в Outlook и т.п.)
• Грамотный тайм-менеджмент и самоорганизация (пунктуальность, умение работать в режиме многозадачности, умение расставлять приоритеты)
• Внимательность и хорошая память
• Ответственность
• Быстрая обучаемость
• Приветливость, тактичность

• Знание правил деловой переписки
• Опыт работы с документами (бумажными и электронными)
• Опыт работы офис-менеджером
• Умение работать в графических редакторах на базовом уровне (Visio, Photoshop)
• Чувство юмора ;)

• Помощь в организации корпоративных обучений, внешних и внутренних мероприятий
• Встреча иностранных гостей
• Организация командировок сотрудников (визы, билеты, проживание)
• Организация обучений сотрудников, в т.ч. online-обучения на иностранных ресурсах
• Организация закупок для обеспечения HR-процессов: подарки, сертификаты, брендированные материалы
• Ассистанс GHRM
• Другая административная работа (организация корпоративных квартир, встреча новых сотрудников и т.п.)
• Другие поручения от HR-менеджеров

• Просторный, светлый офис в районе м. Защитников Украины
• Оплачиваемый отпуск и больничный
• Занятия английским языком, Speaking Clubs в офисе компании
• Возможности для развития и карьерного роста
• Футбольная, волейбольная и баскетбольная команды, регулярные игры в мафию, пинг-понг и другие активности
• Молодой коллектив и открытая, дружелюбная атмосфера
• Чай, кофе, фрукты и молоко с витамином D :)

• Желание развиваться в сфере рекрутинга
• Умение работать с MS Excel (форматирование, данные, формулы)
• Умение работать с большим количеством информации в режиме частых апдейтов
• Аналитический склад ума и логика
• Грамотная письменная и устная речь
• English — Intermediate+

• Знания и навыки в рекрутинге (опыт фриланса, курсы и т.д.)

• Прямой поиск кандидатов и наработка базы
• Первичный контакт с кандидатами
• Ведение баз данных, статистическая отчётность, в том числе ее визуализация
• Проверка заполнения документации и внесения изменений в документы
• Обработка входящих резюме
• Другие поручения от Recruiting Team

• Ability to work independently and to take emergent decisions
• The ability to work under pressure and meet deadlines
• Should have undergone appropriate training in Senior Security Management
• At least 5+ years of experience as Senior Manager dealing in management, policy and security

• Bachelor’s degree in Computer Science, Information Systems or related fields
• MBA degree in Business Management with specialization in Organization Development
• One or more certificates
• Systems Security Certified Practitioner (SSCP) — an entry-level certificate suitable for practitioners with as little as one year’s experience
• CompTIA Security+ — aimed at specialists with more than two years’ experience in information or cyber security
• Certified Information Systems Security Professional (CISSP) — around four years’ experience is required to achieve this certification. It’s the most commonly held certificate in the sector and is often seen as a prerequisite for career development
• Certified Information Systems Auditor (CISA) — practitioners must have five years’ experience in information systems auditing, control or security to achieve this certification
• Certified Information Security Manager (CISM) — this certification is suitable for practitioners with at least five years’ work experience in the field
• Cisco Certified Network Associate (CCNA) is a more general IT certificate, and is often held by those in highly technical network engineering roles. Cisco also offers security specific qualifications, such as CCNA Security
• Certified Ethical Hacker (CEH) — this is more often held by specialists working in penetration testing or security analytics

• Plans, directs, and oversees implementation of comprehensive security strategy for protection of systems and information assets under his responsibility

Manage the development and implementation of global security policy, standards, - guidelines and procedures

• Oversee and coordinate security efforts across the company, including security practices and policy related to code development, production, sandbox & LDE environments, workstations, general information technology, human resources, communications Identify security initiatives and standards
• Oversee safeguarding of intellectual property and computer systems
• Ensure security is maintained and updated. Prioritize security initiatives
• Develop procedures to ensure digital safety of employees and visitors
• Develop network access and monitoring policies
• Develop emergency procedures and incident responses, investigate security breaches
• Conduct audits to find holes in security platform
• Develop risk management assessments
• Oversee network of vendors and directors who secure the company’s assets
• Reports criminal information to legal and executive teams
• Penetration testers or ethical hackers carry out tests on a system to expose weaknesses in security

• Proven experience as IT director or similar role
• Experience in analysis, implementation and evaluation of IT systems and their specifications, including workstations
• Sound understanding of computer systems (hardware/software), networks etc.
• Experience in controlling information technology budget
• Excellent organizational and leadership skills
• Outstanding communication abilities
• Fluent spoken and written English

• BSc/BA in computer science, engineering or relevant field
• MSc/MA

• Oversee all IT related technology operations (e.g. office network security) and evaluate them according to established goals
• Devise and establish IT policies and systems to support the implementation of strategies set by upper management
• Analyze business requirements of all departments to determine their technology needs
• Advise and oversee procurement of efficient and cost-effective technological equipment and software
• Inspect the use of technological equipment and software to ensure functionality, efficiency and security
• Identify the need for upgrades, configurations or new systems and report to upper management
• Coordinate IT managers and supervise contributors, technicians and other professionals to provide guidance
• Control budget and report on expenditure
• Assist in building relationships with vendors and creating cost-efficient contracts

• Strong proficiency with JavaScript (ES6)
• Excellent knowledge of Node.js and frameworks available for it
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Knowledge of software design patterns & understanding pros & cons of each way
• Understanding fundamental design principles behind a scalable application
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Familiarity with one of these frontend frameworks AngularJS (preferable)/React
• Implementing automated testing platforms and unit tests
• Big experience with MySQL
• Strong knowledge of Linux & ability to setup NodeJS environment from scratch (not for PR but for dev purposes)
• Proficient understanding of Git
• Written English (read & write)

• Understanding fundamental principles of Scrum process
• Knowledge of Microservices Architecture pattern
• Ability & desire to carefully review tons of code & develop other team members
• Experience with Twitter Bootstrap
• Vagrant/Docker
• NewRelic
• AWS

Your primary focus will be on the handling & sizing all tasks from the business, managing development team, the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for creation of the front-end elements. Therefore, a strong understanding of front-end technologies is necessary as well.

You drive innovation in our development as a part of the team by setting up standards, advocating the latest industry trends & building the next-generation web applications.

• Strong proficiency with JavaScript (ES6)
• Excellent knowledge of Node.js and frameworks available for it
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Knowledge of software design patterns & understanding pros & cons of each way
• Understanding fundamental design principles behind a scalable application
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Familiarity with one of these frontend frameworks AngularJS (preferable)/React/Ember/ Backbone etc.
• Implementing automated testing platforms and unit tests
• Big experience with MySQL
• Strong knowledge of Linux & ability to setup NodeJS environment from scratch (not for PR but for dev purposes)
• Proficient understanding of Git
• Written English (read & write)

• Understanding fundamental principles of Scrum process
• Knowledge of Microservices Architecture pattern
• Ability & desire to carefully review tons of code & develop other team members
• Experience with Twitter Bootstrap
• Vagrant/Docker
• NewRelic
• AWS

Your primary focus will be on the handling & sizing all tasks from the business, managing development team, the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for creation of the front-end elements. Therefore, a strong understanding of front-end technologies is necessary as well.

You drive innovation in our development as a part of the team by setting up standards, advocating the latest industry trends & building the next-generation web applications

• Strong proficiency with JavaScript (ES6)
• Proficient understanding of client-side scripting and JavaScript frameworks, including Angular 1, Angular 2 (preferable)/React/Ember/Backbone etc.
• Excellent knowledge of automated testing platforms and unit tests
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Knowledge of software design patterns & understanding pros & cons of each way
• Proficient understanding of web markup, including HTML5, CSS3
• Strong understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of Git
• Written English (read & write)
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small

• Understanding fundamental principles of Scrum process
• Strong knowledge of Linux & ability to setup NodeJS environment from scratch (not for PR but for dev purposes)
• Ability & desire to carefully review tons of code & develop other team members
• Experience with Twitter Bootstrap
• Vagrant/Docker

We are looking for a person who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

• 5+ years of experience
• Understanding of .NET, C#, experience with .NET 4.0/4.5
• Skills in relational databases, ADO.NET, experience with MSSQL 2+ years
• ASP.NET, ASP.NET MVC, WebApi, SOA, REST services, JavaScript, CSS, HTML
• Multithreading, TPL
• Solid understanding of OOP/OOD
• Understanding of CI/CD
• Understanding of SVN
• Understanding and practice with unit testing
• Understanding of NuGet packaging
• Competent use of English (reading, writing and speaking)
• Analytical skills, interpersonal skills

• Experience with any CI or CD tool
• Experience with xUnit
• Working experience with GIT
• Any queuing system (RabbitMq, ZeroMq, Redis etc)
• NoSql databases (Redis, MongoDb, .etc)
• Experience of working in scrum team
• Mono, ASP.NET 5, .NET Core 5, Multitargeting
• Any open source pet project or participation in open source is also a big plus

• Use C#, ASP.NET, MSSQL to develop technical solutions
• Work as a senior/lead .NET developer in a scrum team
• Interact, communicate with Product Owners, validate, prioritize tasks and technical changes
• Design, code, test, document and maintain software
• Analyze and resolve issues in the application
• Validate existing architecture, analyse and uncover possible architectural pitfalls
• Working with Legacy code and solutions (ASP, WebForms)
• Ensure the defined release and development process is followed
• Mentor and help other developers, code reviews

• Strong proficiency with Linux OS & ability to setup NodeJS or PHP with MySQL environment from scratch for production purposes
• Excellent knowledge of at least one programming language. Preferable: JS, Ruby, Python, Go, PHP. You should be ready to learn new ones very fast
• Understanding fundamental design principles behind a scalable application
• Understanding of CI processes & ability to implement them with lightning speed
• Experience with application & infrastructure monitoring in production environment
• Good knowledge of Docker (few tries to learn it on local machine isn't enough)
• Big experience with MySQL
• Excellent knowledge of Nginx & HTTP/s requests routing through web-servers
• Proficient understanding of Git
• Intermediate English
• Great communication skills

• AWS
• Terraform
• NewRelic
• Knowledge of Microservices Architecture pattern
• Experience with Docker cluster setup
• Understanding fundamental principles of Scrum process

Your primary focus will be of development of environments (local development env, sandboxes, staging, production) for our NodeJS containerized application. We're using infrastructure as code principle so be ready to write tons of code. Also you'll be responsible for application monitoring & availability. Application architecture should be self-healing (I assume you don't want to work at night) & auto-scalable.

You drive innovation in our development as a part of the team by setting up standards, advocating the latest industry trends & building the next-generation web applications.

• 3-5 years experience as a business analyst in IT
• Deep practical knowledge in business analysis
• Knowledge of several business domains
• Understanding of good UI/UX practices
• Practical knowledge of different software development methodologies and frameworks
• Proven excellent performance of work in a team and independently
• Goal orientation, proactiveness, Being reliable
• Methodicalness and logical thinking, Delving into details
• Skills of system and conceptual thinking, creative problem solving
• Communication skills and claim-management
• Upper-intermediate or higher level of written and verbal English
• Being a profound computer user and use available tools and resources to be productive and efficient

• Complementary IT background (developer, QA, manager, etc)
• Experience of communication with american and australian clients
• Professional certificates

• Suggestions and creation product/project vision and development strategy
• Discovering, synthesizing, and analyzing information from a variety of sources within an enterprise, including tools, processes, documentation, and stakeholders
• Eliciting the actual needs of stakeholders which frequently involves investigating and clarifying their expressed desires in order to determine underlying issues and causes
• Defining business needs and recommending solutions that deliver value to stakeholders
• Develop and maintain project/product requirements and design documentation
• Translate business requirements to technical software requirements, epics, user stories
• Requirements modeling using different Requirement Modeling Frameworks
• Planning required business analysis activities for product/project
• Assessing the performance of and value delivered by a solution in use (or potentially can be used) by the company
• Participating in User Acceptance Tests (UAT)
• Comply with load and deadlines of PMO, BA&P and Product
• Continuously improving own knowledge, skills and performance
• Having a proactive position in order to bring maximum possible value to the team, product/project and the entire company
• Foresee the necessity of the changes in workflow and / or the new working processes and develop them (which includes but not limited to initiation of the tasks, cooperation with Product team and PMO, description and documentation of the process, assistance in implementation and maintenance of the process, analysis and further improvement of the process)
• Take part in Product Departments, PMO and BA&P meetings to provide analysis, feedback and suggestions on the procedures and processes

• Two-year related experience in a reporting and analytic role utilizing enterprise reporting tools (CRM, SQL, SQL Reporting Services, Business Objects, ODBC, MS - Access, and MS Excel and/or equivalent data capture/reporting tools)
• Excellent analytical and problem-solving capabilities with special attention to accuracy and detail
• Strong verbal and written communication skills, with the ability to interface effectively with all levels of management, including executive and senior management teams
• Possess the skill to creatively solve problems and propose solutions with minimal direction
• Proven ability to capture and document end-user requirements; demonstrated project management skills
• Creative and with a strong attention to detail
• Strong interpersonal/customer service skills. Ability to communicate effectively with others; demonstrated collaborative skills
• Able to prioritize work and multi-task in a fast paced setting, willing to take on new projects and be flexible
• Design reports for performance, data quality, and simplicity/maintainability, and articulate trade-offs as appropriate
• Proven experience with reporting tools, software, and other applications such as Tableau, SharePoint 2013 and PowerBI
• Practical knowledge in importing data for use in report software, spreadsheets and graphs
• Considerable exposure to the operation and analysis of relational database software and standards, as well as data retrieval methodologies
• Strong technical skills including the ability to merge data from various sources, write formulas to summarize data, translate data into a user-friendly reports, and data mine for necessary drill-down metrics
• Excellent design skills; conceptualize complex data flows/transformations and translate into step sequences that can be implemented using ETL tools
• Proficiency in Microsoft Office Excel (VlookUps, Power Pivot, formulas, etc.)
• Complete understanding of financial statements, including Income Statements, - Balance Sheets, Profit/Loss Statements and Cash Flow Statements

• Bachelor’s degree in Business, Information Technology or related field

• Create and coordinate the preparation and release of financial, product and management reports
• Research, review, and analyze the effectiveness and efficiency of existing report procedures and systems and develop strategies for enhancing or leveraging these processes and systems
• Work directly with decision makers and end users to understand, define, and document current and possible future reporting goals, needs, and requirements
• Responsible for mock up, development, implementation, and training of internal customer requested reporting needs
• Develop, coordinate distribution, and maintain reporting templates to report financial and operational information
• Retrieve and utilize information from the accounting system and other data sources and, when necessary, recommend and manage the development and implementation of ETL processes
• Design, develop, publish, and maintain management dashboards
• Research and recommend key performance indicators in order to provide better intelligence in reporting
• Identify automation and process improvement ideas and implement
• Write and maintain processes related to all standard reporting

• At least three years of experience in managing technology/online/business projects in a professional environment involving multiple stakeholders
• At least three years experience in managing teams
• Knowledge and understanding of the digital/online and technology industry
• Knowledge of industry standards and best practices pertaining to project management
• Possess proven experience in end-to-end project management of large-scale information technology projects
• Knowledge of IT operation processes including risk management, change management, and incident management
• Knowledge of Agile/Waterfall project management frameworks
• Experience in usage of standard project management artifacts in different project management approaches/environments
• Ability to assess performance and recommend new measures to improve performance
• Ability to analyse, understand and effectively communicate between business requirements and technical design
• Possess effective problem-solving, negotiation, and decision-making skills to influence management; as well as, internal and external partners

• Ability to communicate effectively in a high volume atmosphere
• Ability to demonstrate highly effective, productive, and motivational leadership skills
• Ability to work with many individuals and populations both one-on-one and in very large groups
• Ability to work well in a multi-ethnic and multi-cultural environment

• Ensures project initiation and execution through effective resource planning and job assignments according to PMO processes, to benefit the broader PMO portfolio
• Leads critical project governance activities, including facilitating project meetings, progressing projects through lifecycle transitions, and ensuring quality standards are maintained through quality assurance activities
• Responsible for the effective communication of project status, issues, risks, and budgetary information to key stakeholders and senior leadership
• Collaborates with PMO team to optimize internal project management processes
• Develops project management what-if scenarios to facilitate decision-making
• Contributes existing experience/ideas to functional and technical development of PMO to participate in the design, implementation, and operation of portfolio management business processes within the organization
• Shares best practices on project management within the team
• Oversees documentation, personnel management; contract management; project schedule and meeting all applicable regulations, policies and requirements
• Develops and implements risk assessment, change management, quality assurance, performance and control measures to ensures completion of projects in accordance with established standards, schedules and budget parameters
• Performs other duties as assigned

• Solid knowledge and understanding of Scrum framework
• At least one year of real working experience as a Scrum Master in a team following Scrum principles & practices
• Understanding software development processes and procedures fundamentals
• Experience in servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
• Communication and mentoring skills
• Jira user experience
• Upper-Intermediate English

• Certification (CSM, PSM, PMP) is an advantage
• Experience in managing agile projects across multiple dependent teams
• Knowledge and experience with other Agile approaches (SAFe, DAD etc)
• Project Management working experience
• Skills in Jira administration
• Advanced English level or even higher

• Discovering and removing impediments
• Facilitating communications within the team and the organization
• Continually working to evaluate and improve team processes
• Coordinating team releases with DevOps / Release Management
• Adopting and applying latest Agile values, principles and practices

• Minimum of three years’ hands-on experience in pricing and analysis with a track record of success performing spreadsheet analyses, maintaining financial reports in a fast-paced work environment
• Ability to collaboratively enforce policies and apply financial principles to a business transaction. You must also have the skills to gather relevant data; input and manipulate the data to allow for complete analysis and identification of potential issues
• Demonstrate sound investigative skills as well as a rigorous work organization methodology
• Demonstrated proficiency in Microsoft Office Suites products including Outlook
• Have the flexibility and willingness to meet varied hours during the end of a quarter
• Ability to consider alternative courses of action to assure a prompt response to outstanding price quotes consistent with Company policy

• Bachelor’s Degree in Finance or Business or equivalent combination of education and experience related to basic financial analysis

Review and analyze current product portfolio, contracts and discuss the distinguishing features of Namecheap products in relations to the approved pricing policy

Demonstrate proficiency in navigating all internal resources to validate key components of a customer’s demographics and product mix to assure prompt and accurate price quotes are delivered to Sales

Team with Product, Business Development, Marketing and Finance departments to provide clear, concise and accurate responses to pricing process and price policy questions

Coordinate Price meetings and maintain a comprehensive agenda for outstanding requests that follow and demonstrate the overall pricing integrity of individual exception requests

Effectively coordinate pricing exception requests for discussion and approval

Continuously monitor, audit and analyze automated price quote activity to assure systematic risks are identified and corrected, sales training issues are identified and addressed, and pricing formulas and tables are properly maintained for approved pricing changes

Recognize and anticipate missing data from price quote exception requests and obtain required information to assure proper review of relevant facts pertaining to the proposed opportunity

Design and Pricing Activity reports and perform routine maintenance of pricing activity reports to assure on going management visibility of pricing activities and the ability to evaluate integrity of the pricing and discounting processes

Train and proactively communicate pricing policies and proper price quote and price quote exception procedures to the Product team

Assure proper documentation of approved price quotes that enable accurate contracting at the point of final sale

Other duties may be assigned

• 3+ years as Product Owner
• Proved experience in Web
• 3+ experience in agile using scrum methodologies
• 1+ year experience in project management
• Fluent verbal and written English is a must
• UML/BPMN or other business modeling experienc
• Knowledge of requirements management process
• Understanding of web application development process
• Experience of creation and support technical documentation
• High level communication skills
• Proactive, goal and results orientated

• Understanding and experience with Scaled Agile Framework (SAFE)
• HTML5, CSS3
• Basic understanding of system integration (WebServices, SOA)
• yED, Visio, Draw.io
• Axure RP/Mockingbird or any other tool for creating layouts/wireframes, prototypes and specifications
• Documents administration system: Atlassian Confluence etc.
• Issue tracking systems: Atlassian JIRA etc.
• Project management systems: MS Project etc.
• Kayako Helpdesk
• Zendesk customer service platform
• Customer support representative experience

Iteration Execution (SCRUM)

• Backlog Refinement;
• Iteration Planning;
• Just-in-Time Story Elaboration;
• Tactical decision making;
• Epic/Story level business logic definition and elaboration;
• Supporting Acceptance Test-Driven Development;
• Accepting Stories. The PO is the only team member who can accept stories as done;
• Understand Architecture Enabler Work;
• Participate in Team Demo and Retrospective;
• Defect management, triage, root cause definition, prioritization, acceptance;
• Communicating status externally;
• Planning and scheduling project timelines and milestones where appropriate;
• Tracks project milestones and deliverables where appropriate;

Preparation and Participation in Program Increment (PI) Planning (SAFE)

• As a member of the extended Product Management team, the Product Owner is heavily involved in Program Backlog refinement and preparation for PI Planning
• During the event, the Product Owner is involved with story definition, providing clarifications necessary to assist the team with their story estimates and story sequencing, and drafting the team's specific objectives for the upcoming Program Increment (PI).

Program Execution (SAFE)

• During the course of each PI, the Product Owner coordinates content dependencies with other Product Owners.
• The Product Owner also has an instrumental role in producing the System Demo for program and Value Stream stakeholders.

Inspect and Adapt (SAFE)

• Teams address their larger impediments in the PI inspect and adapt workshop. There, the Product Owner works across teams to define and implement improvement stories that will increase the velocity and quality of the program.
• The PI system demo occurs as part of the inspect and adapt workshop. The Product Owner has an instrumental role in producing the PI system demo for program stakeholders.
• POs also participate in the preparation of the PI system demo to make sure that they will be able to show the most critical aspects of the solution to the stakeholders.

• Experience with automated testing using ProtractorJS/Selenium WebDriver/Cucumber automation tools for web apps
• Experience working with load testing tools (Gatling, Load Impact, JMeter)
• Ability to work in different OS (Windows, Linux, MacOS)
• Experience in testing Web applications in various browsers
• Experience working with testing tools
• Experience working in command line
• Ability to work with SQL tables
• Ability to work with bug-tracking systems (Jira)
• Strong knowledge of testing types and methods
• Experience writing test documentation (test plans, test cases etc.)
• Understanding of the development process
• English (written) pre-intermediate level or higher

• Experience in creation of API/UI automation testing from scratch
• Experience in creation of Performance testing/Load testing/Stress testing from scratch
• Experience testing microservice web applications

• Write E2E automated tests for a web application
• Perform automated testing using Protractor to test web app with backend on PHP 7, Node.js, and front-end on AngularJS
• Test microservice components
• API automated testing
• Share experience in QA automation

• 4+ years of experience in testing
• Advanced knowledge of testing approaches, techniques and methodologies
• Strong experience in test design
• Good technical background
• Good SQL skills (for research and triage)
• Knowledge of quality metrics
• Strong knowledge of concepts, activities and deliverables in software testing
• Good analytical skills and attention to details
• English Intermediate and higher (written and spoken)

• Experience in automation testing
• Experience working with CI environment and tools
• Experience in Performance/load testing

• Testing of a large web application built on microservices architecture
• Personal support, mentoring, and professional development for QAs
• Cooperate with Project Team as well as work individually
• Test Planning and estimation of QA activities

• 3+ years as Product Owner
• Proved experience in Web
• 3+ years experience in Agile using Scrum methodologies
• 1+ year experience in project management
• Fluent verbal and written English is a must
• UML/BPMN or other business modeling experience
• Knowledge of requirements management process
• Understanding of web application development process
• Experience of creation and support technical documentation
• High level communication skills
• Proactive, goal and results oriented

• Understanding and experience with Scaled Agile Framework (SAFe)
• HTML5, CSS3
• Basic understanding of system integration (WebServices, SOA)
• yED, Visio, Draw.io
• Axure RP/Mockingbird or any other tool for creating layouts/wireframes, prototypes and specifications
• Documents administration system: Atlassian Confluence etc.
• Issue tracking systems: Atlassian JIRA etc.
• Project management systems: MS Project etc.
• Kayako Helpdesk
• Zendesk customer service platform
• Customer support representative experience

• To develop a vision ’who is POs’ and their responsibility
• To communicate the vision to all team members and to the whole company
• To communicate all problems/changes/needs to Director of Engineering
• To develop and set up PO work processes in the product team
• To develop and set up PO work processes with outside teams (includes processes for task acceptance from business and the projects handing-over)
• To hold one to one meetings with team members
• To set up scrum process for the PO team (with DM/weekly, demo, retro)
• To get feedback from the team and improve processes
• To be responsible for resolving all POs problems and conflicts
• Be the final instance in making decisions for POs
• To be aware about all changes from a business perspective
• To help Team members to prioritize their work
• To be aware about process of other Product Team members, work with other ’Head of...’ to improve them

• Document workflows and administrative tasks within the company Confluence wiki.
• Detect, checking and track issues in prod environment.
• Track changes and workflow in the company Jira application and update tasks to inform rest of the company of status on issues.
• Strong knowledge of Microsoft Windows 2012.
• Strong knowledge of Linux CentOS 7.
• Technical understanding of Microsoft Active Directory.
• Understanding of VMware or other virtualisation technology.
• A strong technical knowledge of at least one Linux or Windows compatible programming language.
• Understand and troubleshoot Linux and Windows performance issues.
• Understand how to implement disks from an iSCSI storage area network.
• Understand Microsoft Windows Clustering.
• Understand Linux OS and TCP/IP stack.
• Understand Windows and Linux services.

• Microsoft Certified Solutions Associate (MCSA)
• Microsoft Certified Technology Specialist (MCTS)
• Red Hat® Certified Engineer (RHCE®)
• Red Hat Certified System Administrator (RHCSA)

• Support site reliability infrastructure in tandem with a team.
• Help teams to support software and services in production environment.
• Manage incidents and requests from other teams and end-users.
• Work in team with task management software and source control repositories.
• Document all changes and decisions in company wiki and help team to avoid repeated tasks.
• Raise incident which can't be mitigated or fixed in short term to Level 2 team members and other teams.

• Document workflows and administrative tasks within the company Confluence wiki.
• Checking, resolve and track issues in prod and sandbox environment.
• Track changes and workflow in the company Jira application and update tasks to inform rest of the company of status on issues.
• Good verbal English.
• Strong knowledge of Microsoft Windows infrastructure and clusters.
• Strong knowledge of Linux CentOS 7 network building and firewalls.
• Active Directory management and policy develop and creation.
• Understanding of VMware or other virtualisation technology and storage.
• A strong technical knowledge of at least one Linux or Windows compatible programming language.
• Technologies to know: RAID, iSCSI, Multipath, DNS, Firewall, mail(pop3, imap,smtp), SELinux
• Understand and troubleshoot Linux and Windows performance issues.
• Understand how to implement disks from an iSCSI storage area network.
• Understand Microsoft Windows Clustering.
• Understand Linux OS and TCP/IP stack.
• Understand Windows services and Linux daemons.

• Microsoft Certified Solutions Associate (MCSA)
• Microsoft Certified Technology Specialist (MCTS)
• Red Hat® Certified Engineer (RHCE®)

• Support reliability of sites and services in tandem with a team members and other teams.
• Help teams to support software and services in dev and production environment.
• Configure and programing scripts for monitoring software and create dashboards for easy to understand source data of counters.
• Improve security and reliability of services, count capacity before high load periods.
• Manage incidents and requests from on-duty staff and other teams.
• Work with task management software and source control repositories.
• Document all changes in company wiki and help team to avoid repeated tasks.
• Design and improve methodology of work in a team and help team members to do their best.
• Make presentations for best practices for other teams and help other teams to do their work in the best way.
• Red Hat Certified System Administrator (RHCSA)

• Skilled in implementing automation using Powershell, python to perform day-to-day support functions and release management activities
• Experience with information and application security including public key encryption, RDP, access credentials etc.
• Expert level skills in managing Microsoft Windows operating systems ( Windows 2008R2/2012R2)
• Experience in using source code management system such as GIT, SVN
• Strong documentation, communication, interpersonal and collaboration skills
• Expert level for VMWare ESXi (5.5; 6.0, 6.5): VMFS, NSX, ESXi, DRS, ENV - not only nice words.

• Experience with Linux will be plus
• VMWare certificates will be big plus

• Build and maintain ESX clusters, install upgrades and updates to servers

• Skilled in implementing automation using Powershell, scripting, python to perform day-to-day support functions and release management activities
• Experience with information and application security including public key encryption, RDP, access credentials etc.
• Expert level skills in managing Microsoft Windows operating systems ( Windows 2008R2/2012R2)
• Experience in using source code management system such as GIT, SVN
• Strong documentation, communication, interpersonal and collaboration skills
• Experience with CI/CD tools: Jenkins/TeamCity/Bamboo
• Experience with VMWare ESXi (5.5; 6.0)

• Experience with Linux
• Microsoft Certified Solutions Associate (MCSA) Certification
• Microsoft Certified Technology Specialist (MCTS) Certification

• Build a new site reliability infrastructure in tandem with a team of two others for Microsoft Windows
• Manage infrastructure as code entirely through source control; ensuring that each environment is reproducible and able to be copied and cloned at a moment's notice to expand capacity
• Implement a new configuration management system (Ansible, DSC, Puppet, Chef or similar) for distribution throughout the entire Windows infrastructure
• Manage and organize an Active Directory forest, in partnership with the Active Directory administrators for server and instance organization
• Document all automation scripts and tools in our company Confluence wiki for other members to consume and utilize
• Develop a standardized Windows image for local development on developers computers through the use of Vagrant, Packer, Terraform, Otto or other similar tools
• Integrate automation scripts with VMware vSphere 6, OpenStack and VirtualBox for our production and development environments

• Exceptional English communication skills
• Docker and Kubernetes
• Go
• Customer facing support experience with dealing calmly and professionally with production issues
• Familiarity with AWS
• Understanding of SSL encryption and authentication via secured protocols

• Familiar with EPP RFC spec (RFC 5730) and XML
• Ability to work under pressure
• 5+ years of development

• Monitoring support channels for any potential or emerging issue reports
• Quickly troubleshoot and debug these issues through logs or other means
• Directly assisting our API customers through public and more formal channels
• Helping to define and build our support offerings and processes
• Working closely with the engineering team to resolve challenging issues, test new releases, and to provide feedback to make our product better

• Hands on experience with UNIX/LINUX
• Intermediate or higher level of written English
• LAMP experience
• Troubleshooting experience
• Networking experience
• Customer service experience
• Excellent communications skills
• Scripting experience
• Ability to multi-task and work under pressure
• Strong focus on self-education and self-motivation, team player with keen desire to help others

• Experience in cPanel and/or other hosting control panels
• Previous education in the field of English language and/or IT would be an asset

• provide excellent customer service through Helpdesk and chat in timely and accurate manner
• process and resolve client's technical issues that are beyond Customer Support Representatives area of expertise
• setup, maintain and monitor dedicated servers and VPS ordered by clients as well as provide direct technical assistance to clients on these services via Helpdesk and chats
• troubleshoot and investigate global technical issues our internal systems/servers may have (shared, reseller servers, etc.) and resolve them within the area of expertize
• report bugs/issues found in our systems/servers to the corresponding personnel in accordance to internal procedures
• pass client's feedback on our services/products/support to the corresponding personnel and escalate when required
• suggest ways to optimize technical processes/procedures to make them more effective and easier both for clients and the Team
• perform deep technical investigations of issues escalated by СSRs and troubleshoot technical issues with clients directly when required
• collaborate with other departments to help solving technical and procedural tasks and providing technical support on our products and internal tools managed by technical team

• Business-critical Linux (CentOS, Debian, Ubuntu, Red Hat, etc) production servers
• Database engines: MySQL mainly (installation, administration, clustering and troubleshooting), PostgreSQL will be an advantage
• LAMP stack (installation, administration, and troubleshooting)

Monitoring and performance metrics analysis using common monitoring tools (Nagios, Zabbix etc.)

• Scalable systems (load balancers, memcached, master/slave architectures, Nginx, RabbitMQ)
• Excellent troubleshooting skills
• Popular scripting languages to create automation of work processes, monitoring, trending, alerting techniques — ideally a working knowledge of Bash, Python
• English: Intermediate and higher.
• Good Networking fundamentals with Protocols, Load Balancers, VPN, switches/routers/firewalls, LDAP, SNMP, IMAP/POP3/SMTP
• Web servers/reverse proxies such as apache, nginx and haproxy
• Working under pressure and multi-task while maintaining exceptional quality
• Relevant understanding of IT security
• Familiarity with Chef, Puppet or similar tools

• Experience with high load
• Experience with distributed storages
• Experience in DDoS mitigation
• Virtual Machines configuration and usage (Xen, VMWare, KVM)
• cPanel and/or other hosting control panels
• Open source search software, especially Elasticsearch

• Identify, diagnose, and resolve complex technology issues efficiently in live production environment and drive to quick resolutions — as well as — leverage those events to improve current technology & processes towards prevention of such issues
• Monitoring, maintaining and optimizing production systems Technical Operations team is responsible for on a constant basis and proactively react to any issues these services may experience
• Develop and maintain services & products Technical Operations team is responsible for
• Develop and maintain in-depth product knowledge as well as knowledge of technologies you work with
• Collaborate with other departments for impact identification, network validation and execution of activities
• Provide post-incident information and details for documentation
• Process and resolve client’s technical issues that are beyond СS Technical Support area of expertise
• Report bugs/issues found in our systems/servers to the corresponding personnel in accordance to internal procedures
• Collaborate with other departments to help solving technical and procedural tasks and providing technical assistance on our products and internal tools managed by IOC team
• Suggest ways to optimize technical processes/procedures to make them more effective and easier both for clients and the team
• Perform deep technical investigations of issues escalated by СS Technical Support representatives and resolve them
• Be engaged in continuous training and self-education in such areas as: English Communication, Customer Care techniques and Technical Knowledge and Skills

• Five years SQL database design/architecture and database administration experience
• Strong experience of relational databases and clusters, backup and restore operations, replication, DB logins/permissions, stored procedures, schema, triggers, database maintenance, etc.
• Microsoft SQL Server 2012 and higher
• Fluency in writing T-SQL queries
• Experience with Database Continuous Integration/Deployment tools
• Intermediate English both written and verbal
• Bachelor's degree in Programming/Systems or Computer Science or other related field

• Experience with Database versioning/comparison tools
• Experience in SDLC, source control, unit testing and agile development methodologies
• Experience with Database monitoring tools
• Experience working within a .Net web software development environment
• Experience in AlwaysOn and SQL Server 2014/2016 is plus

• Installing, configuring, and troubleshooting MS SQL Server 2014 for high availability
• Ensure best practices (performance and security) is followed in all database servers and databases (accounts, stored procedures, views, etc.)
• Manage backups and restores of databases
• Review scripts delivered by application teams to ensure they follow best practices
• Ensure database servers are up to date with patches
• Ensure the security and auditing of all database servers
• Storage and compute capacity planning for all databases and their associated servers
• Monitor, advise, and configure the read only databases to be scaled across the appropriate number of servers (and configured in the ELBs) to meet expected demand
• Monitor, advise, and configure the read/write database clusters to be allocated appropriately to provide the necessary performance to meet expected demand
• Work with application teams to support release deployments
• Work with application teams to troubleshoot
• Support all security audits as necessary
• Advice application teams on database design
• Perform actions on databases as requested by application teams (database refreshes, scripts, etc.)
• Database tuning / reindexing with application teams
• Work with application teams to automate DBA activities
• Stay informed of the latest technologies and best practices related to databases and make suggestions when these may improve our applications/processes
• Testing HA to ensure automatic failover works
• Testing Disaster Recovery procedures and participating in exercises to ensure they work
• Developing data encryption methodology to meet customer data security guidelines

• Large-scale production applications on modern platforms (Apache, JAVA, Dovecot/Postfix/MySQL, etc)
• Large scale deployments with modern configuration and deployment management systems (Puppet, cfengine, Chef, Capistrano, Fabric, etc)
• Mission-critical Linux (Debian, Ubuntu, Red Hat, etc) production servers
• Scalable systems (load balancers, memcached, master/slave architectures, sharding, Nginx, RabbitMQ)
• Working knowledge of production database servers (MySQL, Hadoop, Hive, H-Base)
• Carry out monitoring and performance metrics analysis using common monitoring tools (Nagios, Cacti, Munin, Ganglia, Hyperic, etc)
• Best practices relating to security, performance, monitoring Systems — Linux, Java & open source software
• Command over popular scripting languages to enable automation of release processes, monitoring, trending, alerting techniques — ideally a working knowledge of Ruby & Shell
• Automation using Ansible / Chef / Other in a cloud environment
• Good Networking fundamentals with Protocols, Load Balancers, VPN, switches/routers/firewalls, LDAP, SNMP, IMAP/POP3/SMTP
• Good understanding of filesystem Technologies — to build and/or troubleshoot filesystem issues
• Virtualization/Cloud technologies — Strong working knowledge of AWS with a good understanding of other technologies like OpenStack, OpenShift, Google Cloud
• Web servers/reverse proxies such as apache, nginx and haproxy
• Monitoring, trending & diagnostics tools including Nagios, Cacti, Zenoss, Graphite, etc
• Logging tools such as Splunk, ELK stack, etc
• Using source code control systems such as svn and git (or mercurial)
• Work/defect tracking systems such as JIRA/Trello
• Wiki tools such as Confluence
• Knowledge of the use and maintenance of continuous integration and continuous deployment systems

• Linux environment experience is a MUST; SaaS environment experience is a strong plus
• Strong technical systems & application operations/release management experience with a passion for t-oubleshooting and triage of incidents, bringing issues to rapid resolution
• Excellent communication skills: spoken & written
• Ability to take on-call rotation & co-ordinate work under production critical situations is essential
• Understanding of modern software engineering
• Understanding that security incident response are continuous efforts

• Application release management & configuration, upgrades/patches & support of Unix/linux systems in a SaaS environment
• Identify, diagnose, and resolve complex technology issues efficiently in live production environment and drive to quick resolutions — as well as — leverage those events to improve current technology & processes towards prevention of such issues
• Work closely with the Development Teams to escalate issues for triage and resolution
• Routinely review tickets and diagnostics with post-mortem to identify trends/chronic issues
• Hands-on implementation & upgrade of tools for monitoring, trending & diagnostics
• Audit proactive monitoring of all systems to detect and resolve problems to ensure uninterrupted operation of all infrastructure systems
• Update corresponding documentation on installation process & configurations
• Working with the team to design and build scalable systems that support high traffic email services and back-end tools
• Planning and executing projects to improve production infrastructure
• Performing and automating production deployments
• Monitoring, maintaining and optimizing production systems
• Working closely with developers and other staff to solve operational issues with our services, tools and apps
• Scheduling, coordinating and communicating maintenance windows
• Ensuring the security of our critical systems

• Intermediate or higher level of written and verbal English
• Solid experience in managing technical support team
• Solid technical background (HTML, Linux, Networks, Hosting, DNS)
• Highly productive, customer-centric, team player with excellent communication skills

• Lead and drive a team to meet quality and other performance targets and expectations to contribute to a positive customer experience
• Develop team members providing coaching on areas of development and empowering ownership of problems through to resolution
• Work on staff motivation to ensure engagement of team members and their contribution when working on common goals
• Encourage open communication between team members, suggesting and driving forward ideas on effective collaboration
• Carry out performance review (including quality control assessment) of individual team members and team as one unit
• Provide regular and constructive feedback to team members to help them develop, improve and enhance their skills and knowledge, take appropriate corrective action when required
• Set goals to the team that are in line with the department and company goals, and ensure the required performance targets and deadlines are met
• Monitor and provide regular report on team progress and performance and other requirements as required
• Delegate tasks and decisions and ensure the team is organized to complete them to the relevant standards
• Collaborate with peers and other departments to achieve company goals
• Maintain own level of SME knowledge and skills at the relevant standards and act as an escalation point in technical area
• Establish, manage and constantly improve technical support standards, processes and procedures within the customer support department
• Establish and maintain documentation for all service arrangements and test labs at the appropriate level

• Technical communication skills
• *nix and Windows experience
• Advanced knowledge of BIOS/RAID configuration
• Experience in switch ports configuration (Juniper, Brocade, Cisco)
• Knowledge of the following technologies and protocols: DHCP, VLAN, SNMP, TFTP
• Pre-intermediate or higher level of written and verbal English
• Must be able to independently manage time and reprioritize tasks as necessary while ensuring critical deadlines are met.
• Ability to work in fast pace environment
• Ability to multi-task
• Ability to follow instructions
• Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations
• High attention to the details
• Aspiration for self-education and self-development, inclination to sharing experience and helping others

• Experience in Dell OME, Supermicro Server Management Utilities
• Basic knowledge of Bash/Python scripting
• Proficiency in Atlassian products

• Test and configure new equipment (run stress tests to verify the functionality and integrity of servers; review test results and analyze the equipment health; configure and test various power devices (PDU/ATS); configure ports on different networking devices)
• Perform various system level reliability analyses for multiple projects
• Proactively ensure the highest levels of systems and infrastructure availability
• Collaborate with the onsite personnel of various datacenters to remotely diagnose and troubleshoot
• Install, configure, test and maintain HW management applications
• Document and demonstrate solutions by developing documentation

• 5+ years of coding experience
• PHP5 / PHP7 + OO / MVC framework experience
• Laravel 5.1+ experience
• HTML / CSS / LESS / JavaScript / ES6
• Javascript Frontend Framework (jQuery, React, etc.) experience
• Grid CSS Framework such as Bootstrap / MaterializeCSS experience
• Experience with modern frontend tools and workflows (Composer, Gulp, Babel, npn, yarn, Elixir, etc)
• MySQL experience
• Version Control mechanisms (Git)
• PHPUnit / TDD / Behat & continuous-integration experience
• You are able to work both independently and as part of a team
• Experience working with third-party APIs
• Excellent communication skills
• “Get-things-done” attitude
• You are able to prioritise workload and work on multiple projects at the same time
• Strong will for self-development
• Strong focus on self-education and self-motivation, team player with keen desire to help others

• Experience with other coding languages like NodeJS and Golang
• Previous experience in the hosting/cloud industry
• Experience with Unix/Linux cli
• Server management knowledge / experience
• Knowledge of how to scale applications with thousands of users
• Contributed to open source projects

• Help the cloud development team design prototypes of our future cloud products
• Help the cloud development team build prototypes of our future cloud products
• Develop microservices that will be integrated in new or existing products
• Implement robust set of APIs to power our web applications
• Be part of CI/CD process and help the whole team to run things smoothly
• Perform deep technical investigations and troubleshooting
• Ensure proper security of code you and other people write
• Document processes and software you write
• Share technical knowledge with the team members
• Be committed to best practices
• Give your opinions on operational processes, deployment checklists, and more
• Be proactive and keep an R&D oriented attitude

Upper-Intermediate level of English with excellent written skills

• Ability to listen and be ready to help people;
• Ability to be patient even in the most difficult situations;
• Focus on self-development and professional growth;
• Interest in modern internet technologies;
• Being keen on chatting

Provide professional technical support to clients from all over the world through chats/tickets (in some departments over the phone) in English

• Strong proficiency with JavaScript (ES6)
• Excellent knowledge of Node.js and frameworks available for it
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Knowledge of software design patterns & understanding pros & cons of each way
• Understanding fundamental design principles behind a scalable application
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Familiarity with one of these frontend frameworks AngularJS (preferable)/React
• Implementing automated testing platforms and unit tests
• Big experience with MySQL
• Strong knowledge of Linux & ability to setup NodeJS environment from scratch (not for PR but for dev purposes)
• Proficient understanding of Git
• Written English (read & write)

• Understanding fundamental principles of Scrum process
• Knowledge of Microservices Architecture pattern
• Ability & desire to carefully review tons of code & develop other team members
• Experience with Twitter Bootstrap
• Vagrant/Docker
• NewRelic
• AWS

Your primary focus will be on the handling & sizing all tasks from the business, managing development team, the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for creation of the front-end elements. Therefore, a strong understanding of front-end technologies is necessary as well.

You drive innovation in our development as a part of the team by setting up standards, advocating the latest industry trends & building the next-generation web applications.

• Strong proficiency with JavaScript (ES6)
• Excellent knowledge of Node.js and frameworks available for it
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Knowledge of software design patterns & understanding pros & cons of each way
• Understanding fundamental design principles behind a scalable application
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Familiarity with one of these frontend frameworks AngularJS (preferable)/React/Ember/ Backbone etc.
• Implementing automated testing platforms and unit tests
• Big experience with MySQL
• Strong knowledge of Linux & ability to setup NodeJS environment from scratch (not for PR but for dev purposes)
• Proficient understanding of Git
• Written English (read & write)

• Understanding fundamental principles of Scrum process
• Knowledge of Microservices Architecture pattern
• Ability & desire to carefully review tons of code & develop other team members
• Experience with Twitter Bootstrap
• Vagrant/Docker
• NewRelic
• AWS

• Handling & sizing all tasks from the business
• Development of all server-side logic
• Definition and maintenance of the central database
• Ensuring high performance and responsiveness to requests from the front-end
• Creation of the front-end elements

• Hands on experience with UNIX/LINUX
• Intermediate or higher level of written English
• LAMP experience
• Troubleshooting experience
• Networking experience
• Customer service experience
• Excellent communications skills
• Scripting experience
• Ability to multi-task and work under pressure
• Strong focus on self-education and self-motivation, team player with keen desire to help others

• Experience in cPanel and/or other hosting control panels
• Previous education in the field of English language and/or IT would be an asset

• provide excellent customer service through Helpdesk and chat in timely and accurate manner
• process and resolve client's technical issues that are beyond Customer Support Representatives area of expertise
• setup, maintain and monitor dedicated servers and VPS ordered by clients as well as provide direct technical assistance to clients on these services via Helpdesk and chats
• troubleshoot and investigate global technical issues our internal systems/servers may have (shared, reseller servers, etc.) and resolve them within the area of expertize
• report bugs/issues found in our systems/servers to the corresponding personnel in accordance to internal procedures
• pass client's feedback on our services/products/support to the corresponding personnel and escalate when required
• suggest ways to optimize technical processes/procedures to make them more effective and easier both for clients and the Team
• perform deep technical investigations of issues escalated by СSRs and troubleshoot technical issues with clients directly when required
• collaborate with other departments to help solving technical and procedural tasks and providing technical support on our products and internal tools managed by technical team

• Strong Linux/Unix experience
• Strong troubleshooting skills
• Intermediate or higher level of written English
• Deep understanding of LAMP stack and experience with it
• Deep knowledge of web servers: Apache, Nginx, etc
• Deep knowledge of database engines: MySQL based (installation, administration, clustering and troubleshooting), PostgreSQL will be an advantage
• Virtualization experience
• Good understanding of networking and common application protocols
• Experience with network filesystems
• Scripting and automation experience
• Excellent communications skills
• Ability to multi-task and work under pressure
• Ability to document things
• Experience in cPanel and/or other hosting control panels
• Understanding of and experience with caching, load balancing, high availability and fault tolerance
• Understanding of security
• Strong focus on self-education and self-motivation, team player with keen desire to help others

• Experience with high load
• Experience with distributed storages
• Experience in DDoS mitigation

• build, maintain and monitor infrastructure servers and services, keep their performance and stability on highest level
• develop and maintain in-depth product knowledge as well as knowledge of technologies you work with
• process and resolve client's technical issues that are beyond СS Technical Support area of expertise
• troubleshoot and investigate global technical issues our internal systems/servers may have and resolve them within the area of expertize
• escalate technical issues that are beyond the area of expertize to the more experienced colleagues
• report bugs/issues found in our systems/servers to the corresponding personnel in accordance to internal procedures
• suggest ways to optimize technical processes/procedures to make them more effective and easier both for clients and the team
• perform deep technical investigations of issues escalated by СS Technical Support representatives and resolve them
• share best practices and technical knowledge with the team members both verbally and in the written form (updating department KB)
• share technical knowledge with СS Technical Support representatives to help them develop and grow in technical area to join Technical Operations team
• monitor services and products Technical Operations team is responsible for on a constant basis and proactively react to any issues these services may experience
• stay up-to-date with company news, global processes and policies changes as well as TOS, AUP and any other regulatory documents updates
• be engaged in continuous training and self-education in such areas as: English Communication, Customer Care techniques and Technical Knowledge and Skills
• collaborate with other departments to help solving technical and procedural tasks and providing technical assistance on our products and internal tools managed by IOC team

• Document workflows and administrative tasks within the company Confluence wiki.
• Detect, checking and track issues in prod environment.
• Track changes and workflow in the company Jira application and update tasks to inform rest of the company of status on issues.
• Strong knowledge of Microsoft Windows 2012.
• Strong knowledge of Linux CentOS 7.
• Technical understanding of Microsoft Active Directory.
• Understanding of VMware or other virtualisation technology.
• A strong technical knowledge of at least one Linux or Windows compatible programming language.
• Understand and troubleshoot Linux and Windows performance issues.
• Understand how to implement disks from an iSCSI storage area network.
• Understand Microsoft Windows Clustering.
• Understand Linux OS and TCP/IP stack.
• Understand Windows and Linux services.

• Microsoft Certified Solutions Associate (MCSA)
• Microsoft Certified Technology Specialist (MCTS)
• Red Hat® Certified Engineer (RHCE®)
• Red Hat Certified System Administrator (RHCSA)

• Support site reliability infrastructure in tandem with a team.
• Help teams to support software and services in production environment.
• Manage incidents and requests from other teams and end-users.
• Work in team with task management software and source control repositories.
• Document all changes and decisions in company wiki and help team to avoid repeated tasks.
• Raise incident which can’t be mitigated or fixed in short term to Level 2 team members and other teams.

• Document workflows and administrative tasks within the company Confluence wiki.
• Checking, resolve and track issues in prod and sandbox environment.
• Track changes and workflow in the company Jira application and update tasks to inform rest of the company of status on issues.
• Good verbal English.
• Strong knowledge of Microsoft Windows infrastructure and clusters.
• Strong knowledge of Linux CentOS 7 network building and firewalls.
• Active Directory management and policy develop and creation.
• Understanding of VMware or other virtualisation technology and storage.
• A strong technical knowledge of at least one Linux or Windows compatible programming language.
• Technologies to know: RAID, iSCSI, Multipath, DNS, Firewall, mail(pop3, imap,smtp), SELinux
• Understand and troubleshoot Linux and Windows performance issues.
• Understand how to implement disks from an iSCSI storage area network.
• Understand Microsoft Windows Clustering.
• Understand Linux OS and TCP/IP stack.
• Understand Windows services and Linux daemons.

• Microsoft Certified Solutions Associate (MCSA)
• Microsoft Certified Technology Specialist (MCTS)
• Red Hat® Certified Engineer (RHCE®)

• Support reliability of sites and services in tandem with a team members and other teams.
• Help teams to support software and services in dev and production environment.
• Configure and programing scripts for monitoring software and create dashboards for easy to understand source data of counters.
• Improve security and reliability of services, count capacity before high load periods.
• Manage incidents and requests from on-duty staff and other teams.
• Work with task management software and source control repositories.
• Document all changes in company wiki and help team to avoid repeated tasks.
• Design and improve methodology of work in a team and help team members to do their best.
• Make presentations for best practices for other teams and help other teams to do their work in the best way.
• Red Hat Certified System Administrator (RHCSA)

• 4+ years experience in software testing
• Advanced knowledge of testing approaches, techniques and methodologies
• Experience in web application testing
• Experience in API testing
• Understanding of test design techniques
• Strong knowledge of concepts, activities and deliverables in software testing
• SQL skills (for research and triage)
• Intermediate English or higher

• Experience in Test Automation
• Experience in Performance/Load testing
• Good SQL skills
• Fluent English

• Manual functional testing
• Integration testing
• Cooperate with Project Team as well as work individually
• Test Planning and estimation of QA activities

• 3+ years as Product Owner
• Proved experience in Web
• 3+ experience in agile using scrum methodologies
• 1+ year experience in project management
• Fluent verbal and written English is a must
• UML/BPMN or other business modeling experienc
• Knowledge of requirements management process
• Understanding of web application development process
• Experience of creation and support technical documentation
• High level communication skills
• Proactive, goal and results orientated

• Understanding and experience with Scaled Agile Framework (SAFE)
• HTML5, CSS3
• Basic understanding of system integration (WebServices, SOA)
• yED, Visio, Draw.io
• Axure RP/Mockingbird or any other tool for creating layouts/wireframes, prototypes and specifications
• Documents administration system: Atlassian Confluence etc.
• Issue tracking systems: Atlassian JIRA etc.
• Project management systems: MS Project etc.
• Kayako Helpdesk
• Zendesk customer service platform
• Customer support representative experience

Iteration Execution (SCRUM)

• Backlog Refinement;
• Iteration Planning;
• Just-in-Time Story Elaboration;
• Tactical decision making;
• Epic/Story level business logic definition and elaboration;
• Supporting Acceptance Test-Driven Development;
• Accepting Stories. The PO is the only team member who can accept stories as done;
• Understand Architecture Enabler Work;
• Participate in Team Demo and Retrospective;
• Defect management, triage, root cause definition, prioritization, acceptance;
• Communicating status externally;
• Planning and scheduling project timelines and milestones where appropriate;
• Tracks project milestones and deliverables where appropriate;

Preparation and Participation in Program Increment (PI) Planning (SAFE)

• As a member of the extended Product Management team, the Product Owner is heavily involved in Program Backlog refinement and preparation for PI Planning
• During the event, the Product Owner is involved with story definition, providing clarifications necessary to assist the team with their story estimates and story sequencing, and drafting the team’s specific objectives for the upcoming Program Increment (PI).

Program Execution (SAFE)

• During the course of each PI, the Product Owner coordinates content dependencies with other Product Owners.
• The Product Owner also has an instrumental role in producing the System Demo for program and Value Stream stakeholders.

Inspect and Adapt (SAFE)

• Teams address their larger impediments in the PI inspect and adapt workshop. There, the Product Owner works across teams to define and implement improvement stories that will increase the velocity and quality of the program.
• The PI system demo occurs as part of the inspect and adapt workshop. The Product - - - Owner has an instrumental role in producing the PI system demo for program stakeholders.
• POs also participate in the preparation of the PI system demo to make sure that they will be able to show the most critical aspects of the solution to the stakeholders.

• Solid knowledge and understanding of Scrum framework
• At least one year of real working experience as a Scrum Master in a team following Scrum principles & practices
• Understanding software development processes and procedures fundamentals
• Experience in servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
• Communication and mentoring skills
• Jira user experience
• Upper-Intermediate English

• Certification (CSM, PSM, PMP) is an advantage
• Experience in managing agile projects across multiple dependent teams
• Knowledge and experience with other Agile approaches (SAFe, DAD etc)
• Project Management working experience
• Skills in Jira administration
• Advanced English level or even higher

• Discovering and removing impediments
• Facilitating communications within the team and the organization
• Continually working to evaluate and improve team processes
• Coordinating team releases with DevOps / Release Management
• Adopting and applying latest Agile values, principles and practices.

• Exceptional English communication skills
• Docker and Kubernetes
• Go
• Customer facing support experience with dealing calmly and professionally with production issues
• Familiarity with AWS
• Understanding of SSL encryption and authentication via secured protocols

• Familiar with EPP RFC spec (RFC 5730) and XML
• Ability to work under pressure
• 5+ years of development

• Monitoring support channels for any potential or emerging issue reports
• Quickly troubleshoot and debug these issues through logs or other means
• Directly assisting our API customers through public and more formal channels
• Helping to define and build our support offerings and processes
• Working closely with the engineering team to resolve challenging issues, test new releases, and to provide feedback to make our product better

Upper-Intermediate level of English with excellent written skills

• Ability to listen and be ready to help people;
• Ability to be patient even in the most difficult situations;
• Focus on self-development and professional growth;
• Interest in modern internet technologies;
• Being keen on chatting

Provide professional technical support to clients from all over the world through chats/tickets (in some departments over the phone) in English